At the Nebraska Department of Health and Human Services, I supervised a 13-person Medicaid and public-benefits eligibility team and used monthly quality reviews to guide coaching and process improvements. I tracked recurring findings in Excel and translated changing program requirements into team procedures.
As a Social Services Lead Worker, I contributed frontline workflow input to statewide Medicaid appeals-interface design and built onboarding resources for complex Medicaid programs. At OPTIV, I tested investigation workflows and developed an AI-assisted documentation template that supported consistent narratives while retaining analyst review and judgment.
