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Christie Smith

@christiesmith1

Implementation manager who improved Alkami Technology’s client training and testing process, reducing UAT defects and platform inaccuracies by 30%.

United States

Message

At Alkami Technology, I led end-to-end implementations of online and mobile banking for financial institution clients. I developed a client training and testing process that reduced UAT defects and platform inaccuracies by 30%, and the corporate client training team later adopted it.

At Magellan Health, I led cost-of-care and data analytics initiatives, coordinating workgroups across underwriting, medical economics, analytics, and IT. I maintained program-level RAID and executive reporting, and partnered with VP-level stakeholders to turn priorities into milestones and measurable outcomes.

At Blue Cross Blue Shield of Texas (HCSC), I co-established an implementation unit to support compliance with new ACA requirements for Summary of Benefits and Coverage. I also directed a team of 15 and implemented Individual & Small Group Exchange plans and ancillary products.

Experience

Work history, roles, and key accomplishments

Senior Project Manager

Magellan Health

Jan 2022 - Jan 2025 (3 years)

Led cost-of-care and data analytics initiatives in a matrixed environment, coordinating workgroups across underwriting, medical economics, analytics, and IT. Built and maintained program-level RAID, dependencies, and executive reporting cadence.

Project Management Data Analysis RAID Executive Reporting Stakeholder Management

Project Manager

Alkami Technology

Jan 2019 - Jan 2022 (3 years)

Led end-to-end implementation of online and mobile banking platforms for financial institution clients, coordinating stakeholders, internal teams, and third-party vendors. Developed a client training and testing process that reduced UAT defects by 30% and was adopted by the corporate training team.

SaaS Implementation Stakeholder Management Customer Training UAT Jira Adobe Workfront PMO

Implementation Project Manager

InfoIMAGE, Inc.

Jan 2017 - Jan 2019 (2 years)

Managed end-to-end implementations for financial institution clients, translating requirements into delivery plans and coordinating teams through configuration, testing, and rollout. Produced implementation documentation and ensured stakeholder alignment through regular status reporting.

Implementation Project Management Requirements Analysis Testing Documentation Status Reporting

Implementation Project Manager

MedSynergies

Jan 2015 - Jan 2017 (2 years)

Launched online patient scheduling platforms across hospital systems and provider offices. Coordinated cross-functional teams, led discovery, documentation, UAT planning, and go-live execution.

Project Management UAT Process Flow Test Scripts Cross functional Coordination Go Live

Implementation Unit Manager

Blue Cross Blue Shield of Texas

Jan 2006 - Jan 2015 (9 years)

Directed a team of 15 direct reports, including 3 full-time employees and 12 temporary staff. Implemented Individual & Small Group Exchange plans and ancillary products, standardizing procedures and documentation to enhance compliance and delivery consistency.

Team Leadership Implementation Compliance Process Standardization ACA