Mariya Yesilevich

Conducted inbound and outbound sales and enrollment campaigns, presented plan information, enrolled members, and adhered to CMS compliance and quality standards.

Answered member calls, conducted phone/web/in-person appointments for Medicare products, handled MAPD and savings program inquiries, and met sales/call quotas using Salesforce and carrier appointments.

Managed front desk operations, trained new hires as designated trainer, performed medical screening and registration, and completed CLIA certification to support clinic operations.

Performed product data entry and analysis, documented costs/sales/waste/theft, and implemented inventory changes to improve operational accuracy.

Operated registers, handled customer inquiries and money orders, and assisted with night shift supervision and store closing procedures.

Supervised front desk, scheduled clients and staff, managed inventory, and delegated tasks to ensure smooth salon operations.

Maintained and organized inventory and assisted with shop operations; contributed to website development tasks during internship.

Provided inbound client support for claims adjudication, claim resolution, payer enrollment, and AR reporting while troubleshooting software/hardware and managing patient workflow end-to-end.

Earned an Associate in Science in Computer Information Systems with emphasis on Network Administration and Programming.

Completed cosmetology training and obtained a Connecticut cosmetology license/certificate.

Graduated with a High School Diploma from William H. Hall High School in West Hartford, CT.

Completed a Bachelor of Science in Information Technology and Communications focusing on IT and communications concepts.