Oseifiene racheal
@oseifieneracheal
Banking customer service and remote payor enrollment specialist focused on compliant, customer-centered solutions.
NigeriaWhat I'm looking for
I’m a customer-focused professional with experience in banking customer service and remote Payor Enrollment processes. I support providers through document collection and primary source verification, update CAQH profiles, submit applications to Medicare, Medicaid, and commercial payers, and track them until approval.
Previously, I worked as a Customer Service Officer and Bank Teller at United Bank for Africa, where I handled inquiries, assisted with account opening and KYC compliance, and resolved customer complaints by escalating complex issues when needed. I bring strong client support, problem resolution, and service delivery to help organizations grow while maintaining efficient, accurate, and compliant customer interactions.
Experience
Work history, roles, and key accomplishments
Payor Enrollment Specialist
Mount Carmel Healthcare
Jan 2025 - Present (1 year 7 months)
Manage remote payor enrollment by collecting and verifying provider documents, conducting primary source verification, and updating provider profiles. Submit and track applications across Medicare, Medicaid, and commercial payers, following up until approvals.
Customer Service Officer
United Bank for Africa
Jan 2022 - Jan 2025 (3 years)
Provided customer assistance in a banking hall by responding to inquiries about accounts, loans, and cards while communicating bank policies and services. Supported account opening with KYC compliance and handled customer complaints, escalating complex issues when needed.
Bank Teller
United Bank for Africa
Jan 2019 - Jan 2022 (3 years)
Processed high-volume cash transactions and delivered frontline support to customers with prompt resolution of account inquiries. Ensured compliance with KYC, AML, and bank security protocols, including balancing accuracy and flagging potentially fraudulent transactions.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Bachelor of Science, Computer Science Education
Earned a BSc in Computer Science Education from Enugu State University of Science and Technology.
Delta State Polytechnic, Ogwashi-Uku
Higher National Diploma, Computer Science
Completed an HND in Computer Science at Delta State Polytechnic, Ogwashi-Uku.
Ughoton Mixed Secondary School
Senior School Certificate Examination (SSCE), Science
Obtained SSCE (O'level) with a major in Science from Ughoton Mixed Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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