Oscar Tovar

I’m a highly motivated customer service professional who works unbothered in high-pressure environments, with 2+ years of customer service experience. At Amazon, I assisted customers via phone, email, and chat; guided troubleshooting for app and website issues; processed renewals, cancellations, and upgrades; and maintained detailed CRM records.

In my credit-focused work at IntouchCX, I conducted credit risk assessments for individual and corporate loan applications by analyzing financial statements and credit reports, evaluating proposals against risk criteria, and managing the approval workflow. I also trained junior analysts and collaborated across underwriting, risk, and compliance—then brought that same problem-solving mindset to Asurion by resolving complex issues cross-functionally, tracking orders end-to-end, and supporting sales through cross-selling and contract negotiation.