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Alexandra Suarique

@alexandrasuarique

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Customer service professional specializing in customer support, process improvement, and accessibility advocacy.

Colombia

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What I'm looking for

Busco un rol donde aporte experiencia en atención al cliente, mejora de procesos y formación, en una cultura inclusiva que valore la atención al detalle y el crecimiento profesional.

Soy una profesional dinámica y enfocada en entregar resultados, con amplia experiencia en atención al cliente, microfinanzas y ventas. He trabajado en Amazon Operation Services Colombia ofreciendo soporte técnico y soluciones eficaces, y anteriormente gestioné créditos, ventas y relaciones con clientes en instituciones financieras y como freelance, optimizando procesos y garantizando cumplimiento de políticas.

Tengo habilidades avanzadas en Microsoft Office (Excel, PowerPoint, Word), dominio de sistemas operativos CSOS y Windows, y experiencia liderando y apoyando a grupos de personas con discapacidad y sus cuidadores. Busco seguir aportando mediante atención al detalle, comunicación efectiva y mejora continua en entornos colaborativos e independientes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Amazon Operation Services Colombia S.A.S

Jun 2023 - Present (2 years 6 months)

Provide world-class customer service resolving issues for orders, Prime services and devices, ensuring successful deliveries and preventing problems through intelligent data collection.

Customer Support Technical Troubleshooting Order Management Data Collection Communication Problem Solving

Ejecutivo Crédito Libranza

Freelancer

Jul 2020 - May 2023 (2 years 10 months)

Developed commercial strategies to acquire clients, conducted advisory campaigns on financial products and accompanied customers through the credit lifecycle while ensuring policy compliance.

Sales Strategy Client Acquisition Financial Advisory Compliance Telemarketing Training Relationship Management

Independent Contractor

Real Cosmos GBP SAS

Jun 2018 - May 2020 (1 year 11 months)

Managed contracts, prepared bids and quotations, handled client and supplier relationships, and delivered projects to client satisfaction.

Contract Management Procurement Client Relations Bidding Projects Invoicing Supplier Management Project Delivery

Ejecutiva de Microfinanzas

Bancamía S.A.

Oct 2009 - Apr 2014 (4 years 6 months)

Originated and analyzed microcredit applications, evaluated clients' financial capacity and risk, promoted financial products, and prepared detailed reports to support credit decisions.

Credit Analysis Microfinance Risk Assessment Financial Reporting Income Verification Promotion

Asesora Previsional

BBVA Pensiones y Cesantías Horizonte

Aug 2006 - Jul 2007 (11 months)

Advised clients on pension law and transfers, opened voluntary pension portfolios, sold financial products and provided on-site customer service to corporate clients.

Fund Transfers Client Onboarding Customer Service Corporate Visits Product Promotion

Education

Degrees, certifications, and relevant coursework

Universidad Jorge Tadeo Lozano

Diplomado, Management and Financial Administration

Completed a Diplomado in Management and Financial Administration of Business (Diplomado en Gerencia y Administración Financiera de Negocios) in June 2009, focusing on financial and managerial practices.

Universidad Antonio Nariño

Profesional en Comercio Internacional, International Trade

Earned the Profesional en Comercio Internacional (Professional degree in International Trade) completed in November 2007, covering international trade and related commercial practices.