Looking for a job

Daniela Costa

@danielacosta

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I manage workplace operations, client service, events, and team coordination.

United Kingdom

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What I'm looking for

I'm looking to continue developing in people-focused roles where I can use my workplace operations, customer service, events coordination, communication, and relationship-building experience.

I'm currently managing workplace operations at The Boutique Workplace, supporting clients and members while overseeing facilities, health and safety, invoicing, budgets, diaries, and events.

I've built customer-facing and team leadership experience at H&M, My Online Therapy, Holiday Inn London Brent Cross, and Radisson Blu Edwardian Hampshire Hotel. My work has included resolving enquiries and complaints, providing first-line technical support, coordinating large-scale events, and producing reports for senior management.

With an MA in Human Resources Management and CIPD Associate Membership, I bring a people-focused approach to communication, relationship building, operational support, and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Workplace Manager

Current

The Boutique Workplace

Jan 2024 - Present (2 years 8 months)

Deliver high-quality customer service to clients and members, resolving queries and issues promptly. Manage day-to-day operations of the building, including health & safety, facilities, and client support.

Customer Service Operations Management Health and Safety Facilities Management client support Relationship Management Diary Management Event Coordination Spreadsheets Reporting Budget Monitoring Invoicing Ultrasoft

Sales Advisor / Team Leader

H&M

Jun 2022 - Jan 2024 (1 year 7 months)

Provided excellent customer service across the sales floor, fitting rooms, and cash desk to maximise sales. Supported and guided team members during shifts, contributing to smooth daily operations.

Customer Service Sales Team Leadership Cash Handling Visual Merchandising Loss Prevention

Customer Support Associate

My Online Therapy

Mar 2021 - Apr 2022 (1 year 1 month)

Managed customer enquiries via phone, email, and live chat using Zendesk, ensuring timely and effective resolutions. Delivered first-line technical support to clients and psychologists using the platform.

Customer Support Zendesk Technical Support Complaint Resolution Data Collection Reporting Product Feedback

Meetings & Events Coordinator

Holiday Inn London Brent Cross

Jul 2018 - Feb 2021 (2 years 7 months)

Managed event diaries up to one year in advance and supported sales forecasting. Coordinated and supervised meeting rooms to required event standards, delivering high-level customer service throughout events.