Open to opportunities

Oscar Guzman

@oscarguzman

Administrative operations and compliance professional with global experience, strong financial accuracy, customer service, and training expertise.

Colombia

Message

What I'm looking for

I’m looking for a role where I can manage documentation and regulatory compliance, ensure financial accuracy, and coordinate stakeholders in fast-paced environments—while continuing to improve workflows, deliver excellent customer service, and support team development through coaching.

I built a solid background in administrative operations, financial accuracy, and regulatory compliance across fast-paced, multicultural environments. I excel in managing documentation, coordinating with multiple stakeholders, and ensuring full adherence to international standards. I’m known for handling complex processes with precision while maintaining detailed records that support confident decision-making.

In my most recent roles, I verified passports, visas, seaman books, medicals, and other crew travel documents to ensure they meet international requirements before embarkation. I also coordinated global crew logistics, prepared movement lists, supported landing permissions when required, and partnered with itinerary and shoreside teams to keep clearance smooth worldwide. Alongside operations, I oversaw crew financial processes, including payroll documentation, reconciliations, and allowances verification.

Earlier in my career, I led training initiatives and coached teams using performance metrics and operational KPIs, connecting training outcomes to financial impact, productivity improvements, and customer satisfaction. I’ve also managed cross-functional software project delivery as a Project Lead—tracking budgets, forecasting costs, analyzing variances, and improving workflows to reduce operational costs—while consistently delivering high-quality customer service with professionalism and empathy.

Experience

Work history, roles, and key accomplishments

Current

Crew Agent Officer

Current

Princess Cruise Line

Nov 2025 - Present (7 months)

Manage crew travel documentation and verify passports, visas, seaman books, and medicals to ensure compliance with international requirements prior to embarkation. Coordinate global crew logistics, immigration landing permissions, and crew-related financial documentation while preparing reports and correspondence for leadership.

Immigration Compliance Logistics Coordination Record keeping Stakeholder Management Reporting

Guest Services Officer

Princess Cruise Line

Apr 2025 - Nov 2025 (7 months)

Handled daily guest services financial operations, including float control, cash handling, reconciliations, and foreign currency exchange transactions while maintaining accurate, compliant records. Resolved guest inquiries and billing/account issues through coordinated, cross-department support to uphold company service standards.

Cash Handling Float Financial Reconciliations Foreign Exchange Customer Service Record Management

Project Lead

Webxloo LLC

Aug 2024 - Feb 2025 (6 months)

Led cross-functional teams to plan, execute, and deliver software development projects within scope, timeline, and budget. Coordinated daily communication across developers and QA, managed project financial tracking and variance analysis, and prepared weekly/monthly reports while improving workflows and supporting vendor invoice reviews.

Project Management Cross functional Leadership Budget Management Vendor coordination

Training Manager

Teleperformance SE

May 2022 - May 2024 (2 years)

Led the training team and measured training effectiveness using performance metrics, quality indicators, and operational KPIs. Provided coaching and feedback to trainers, and partnered with finance and operations on training budget forecasting and expense tracking to support organizational goals.

Training Management KPI Analysis Coaching Feedback Performance Metrics Budgeting & Forecasting Quality Assurance Operational Reporting

Trainer

Teleperformance SE

May 2021 - May 2022 (1 year)

Delivered training and facilitated tools and product knowledge for new campaign members. Designed uptraining/cross-training/upskilling initiatives, followed up to maintain quality standards, and coordinated with HR to integrate hiring and training.

Training Facilitation Product Knowledge Onboarding & Support Cross Training HR Coordination Knowledge transfer

Customer Service Representative

Teleperformance SE

Jul 2020 - May 2021 (10 months)

Provided customer assistance, followed up with customers regarding their products, and addressed complaints professionally. Educated customers on product/service features, benefits, and usage while supporting ongoing service needs.

Customer Support Complaint Resolution Product Education Professional communication Customer Service Operations Service quality