Angel Pedraza

• Managed daily operations across multiple teams while ensuring productivity, quality, attendance, SLA compliance, and customer satisfaction goals were consistently achieved.
• Led teams of 50+ employees through coaching, performance management, and continuous development.
• Monitored KPIs, analyzed performance trends, and implemented action plans to improve operational results.
• Maintaine

• Led a team of more than 50 Sales Representatives while consistently meeting sales, productivity, quality, attendance, and customer satisfaction KPIs.
• Conducted one-on-one coaching sessions, performance evaluations, and employee development plans.
• Supported recruitment, onboarding, nesting, and continuous training initiatives.
• Monitored operational dashboards and performance reports to

• Sold vacation ownership packages and hotel accommodations to U.S. customers using consultative sales techniques.
• Generated more than $1.2 million USD in revenue while consistently exceeding monthly sales targets.
• Achieved the highest sales conversion rate of the year through effective objection handling and relationship-building strategies.
• Built strong customer relationships by ident

• Conducted outbound prospecting to generate qualified leads for AI solutions and accounting software.
• Qualified prospects by identifying business needs, assessing fit, and scheduling appointments for the sales team.
• Built and nurtured relationships with prospective clients through consultative communication and consistent follow-up.
• Managed CRM records by maintaining accurate lead infor

• Provided guided assistance to clients with bank transfers, international transfers, and document verification, ensuring compliance with financial regulations and deposit tracking.
• Managed inquiries promptly and effectively, maintaining high levels of customer satisfaction.
• Identified and addressed cases of fraud or illegal activity, collaborating closely with the customer protection dep

• Provided personalized support to customers, addressing inquiries and resolving concerns with a customer-first approach.
• Assisted customers with order placement, account navigation, and technical issues through Amazon's platform.
• Coordinated order fulfillment and logistics, ensuring timely deliveries and proactive communication throughout the process.
• Verified payment information, reso