Alejandro Rojas
@alejandrorojas5
I lead front desk and guest services operations for cruise and hotel guests, resolving complex issues at scale.
ColombiaWhat I'm looking for
At Carnival Cruise Lines, I supervise, train, and schedule guest service teams while resolving cabin, billing, and service concerns for passengers. As Acting Front Desk Manager, I support front desk operations for more than 6,000 guests and liaise with port authorities across Europe, the U.S., and the U.K.
I've built over 20 years of hospitality and tourism experience across five-star hotels and the cruise industry. From front desk operations and revenue growth to transportation logistics, I focus on exceptional guest experiences, strong teams, and efficient service delivery.
Experience
Work history, roles, and key accomplishments
Guest Services Supervisor - Front Desk Manager (Acting)
Apr 2025 - Present (1 year 5 months)
Supervise, train, and schedule guest service staff to ensure efficient handling of inquiries, complaints, and service requests. Resolve passenger concerns, including cabin issues, billing disputes, and service-related complaints, maintaining high guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Politecnico Grancolombiano University
Bachelor's Degree, Tourism and Hotel Management
2017 - 2020
Pursued a degree in Tourism and Hotel Management, gaining comprehensive knowledge in hospitality operations and management.
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Alejandro?
You can contact Alejandro and 90k+ other talented remote workers on Himalayas.
Message AlejandroGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
