Looking for a job

Oscar Akpan

@oscarakpan

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I improve customer experiences across SaaS, fintech, and digital platforms through high-volume support.

Nigeria

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What I'm looking for

I'm looking to contribute to customer experience, customer success, CRM, and service operations work where I can improve onboarding, retention, support workflows, and customer outcomes in a remote, collaborative environment.

I've supported customers at Trading Vision, Speedaf, and SnipeX across SaaS, fintech, and digital platforms.

At Trading Vision, I managed more than 100 daily interactions across live chat, email, and CRM while maintaining a 95% customer satisfaction rating. I also proactively re-engaged inactive customers, contributing to a 20% increase in retention.

I guide customers through onboarding, account setup, subscription management, payment support, and product adoption. I resolve technical, account, and product issues while keeping detailed CRM records and meeting service-level expectations.

I turn recurring customer feedback into workflow improvements and collaborate with Product and Technical teams to improve the user experience. I bring a calm, customer-first approach to fast-paced remote support environments.

Experience

Work history, roles, and key accomplishments

Customer Success & CRM Specialist

Trading Vision

May 2024 - Jul 2026 (2 years 2 months)

Managed over 100 customer interactions daily across live chat, email, and CRM while maintaining a 95% customer satisfaction rating. Guided customers through onboarding, resolved complex account and technical issues, and collaborated with product teams to improve user experience.

Customer Success CRM Live Chat Email Support Customer Onboarding Account Setup Subscription Management Platform Adoption Problem Solving Communication Skills Relationship Building Remote Collaboration Customer Retention Data Analysis

Customer Experience Specialist

Speedaf

May 2023 - Apr 2024 (11 months)

Supported customers through onboarding, account verification, subscription management, and payment support. Managed customer relationships using Zoho and Zendesk, handled 50+ customer requests daily, and conducted proactive follow-ups to improve engagement and reduce churn.

Customer Onboarding Account Verification Subscription Management Payment Support Zoho CRM Zendesk Customer Relationship Management Customer Engagement Documentation CRM record keeping Workflow Improvement

Customer Success & Operations Specialist

SnipeX

Feb 2021 - Mar 2023 (2 years 1 month)

Served as the primary customer contact across multiple communication channels, delivering responsive and empathetic support. Guided customers through onboarding and product adoption, resolved service issues, and collaborated with cross-functional teams to improve customer satisfaction.