Looking for a job

Shalom James

@shalomjames

Customer Support Specialist at FXTrading Vision, supporting traders across 100–200 daily conversations and resolving account and platform questions.

Nigeria

Message

At FXTrading Vision, I support traders with account questions, platform concerns, and trading-related inquiries. I handle customer conversations across Telegram and email, investigate concerns before escalation, and follow issues through to resolution.

At TechNova Solutions, I provided frontline SaaS support through Zendesk. I tracked requests throughout the support lifecycle, investigated reported issues, and documented technical escalations.

At DevianceHQ Group, I supported customers in a fast-paced fintech environment using Kommo CRM and Intercom. I handled account and platform inquiries while maintaining accurate records and protecting confidential information.

I’ve also worked with Freshdesk, HubSpot, Zoho CRM, Aircall, Slack, Microsoft Office, and Google Workspace. I hold a Zendesk Customer Service Professional Certificate and received the Customer Excellence Award in 2024.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

FXTrading Vision

Jan 2025 - Jul 2026 (1 year 6 months)

Served as the primary customer-facing representative supporting traders with account, platform, and trading-related inquiries. Handled 100-200 customer conversations daily via Telegram and email, investigated concerns, and maintained accurate CRM records.

Kommo CRM Telegram Email Support Customer Service Issue investigation Escalation Management Documentation Customer Trust

Customer Support Specialist

TechNova Solutions

Mar 2024 - Jan 2025 (10 months)

Provided frontline SaaS customer support, managing tickets through Zendesk and investigating customer-reported issues. Collaborated with cross-functional teams and maintained comprehensive CRM records.

Zendesk CRM Technical Troubleshooting Root Cause Investigation Escalation Management Documentation Cross Functional Collaboration

Customer Support Executive

DevianceHQ Group

Apr 2023 - Jan 2024 (9 months)

Provided customer support in a fintech environment, managing conversations through Kommo CRM and Intercom. Resolved account and platform inquiries, maintained accurate records, and worked independently in a remote setting.

Kommo CRM Intercom Customer Support Issue Resolution Documentation Remote Work Data Confidentiality

Education

Degrees, certifications, and relevant coursework

Zendesk

Zendesk Customer Service Professional Certificate, Customer Service

Earned the Zendesk Customer Service Professional Certificate in July 2026.

University of Uyo

Bachelor of Science in Education, Education (Biology)

2021 - 2024

Bachelor of Science in Education (Biology) from the University of Uyo from 2021 to 2024.

Chaindustry Academy

Customer Service & Client Support, Customer Support

2023 - 2023

Completed intensive customer support training focused on communication, customer psychology, professional service delivery, conflict resolution, teamwork, and customer relationship management.