Open to opportunities

Osaki Pokima

@osakipokima

Message

I grow customer accounts through technical onboarding, retention strategy, and expansion-focused success conversations.

United States

Message

What I'm looking for

I'm looking for a customer-facing role where I can combine technical implementation, onboarding, retention strategy, and expansion conversations to improve adoption and grow customer accounts.

At Data Engineer Academy, I generate expansion revenue by identifying skill gaps in success calls and guiding clients toward advanced coaching, AI programs, and higher-tier packages. I’ve onboarded 300+ clients, reduced churn by 15%, and coached a weekly portfolio toward on-time learning milestones.

My background spans full-cycle sales and technical implementation: I closed $100K in ARR at Evolution Mechanical and led implementation delivery at Fortress Information Security. I use SQL, CRM tools, UAT, automation, and customer lifecycle management to turn at-risk accounts into retained and expanded partnerships.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Data Engineer Academy

Feb 2025 - Present (1 year 7 months)

Generated $300K+ in expansion revenue by surfacing skill gaps during 1-on-1 success calls and positioning advanced coaching, AI programs, and higher-tier packages. Onboarded 300+ clients to on-time milestone completion by building tailored learning plans and guiding each through platform tools and success checkpoints.

Customer Success Onboarding Retention Expansion Revenue SQL CRM Close.io Salesforce Implementation UAT Agile Prospecting Forecasting Quota Attainment Slack Calendly Google Workspace Fathom

Sales Development Representative

Evolution Mechanical

Aug 2024 - Feb 2025 (6 months)

Closed $100K in ARR and built $400K in pipeline at a $10K average deal size by running full-cycle outbound prospecting, discovery, and close. Ranked #1 of the sales team within 2 months by sustaining the highest qualified-opportunity conversion rate on the floor.

Full cycle Sales Pipeline Generation Prospecting Forecasting Quota Attainment Close.io CRM Cold Calling Discovery Closing

B2B Lead Generation Consultant

Kabi Solutions

Jan 2023 - Aug 2024 (1 year 7 months)

Booked 30+ qualified sales calls for Sky SEO Digital by cold-calling self-sourced B2B leads through targeted multi-channel outreach. Expanded client sales pipelines by designing and executing strategic outreach campaigns for B2B service businesses.

Lead Generation Cold Calling B2B Sales Outreach Pipeline Development Prospecting

Senior Implementation Engineer

Fortress Information Security

Mar 2021 - May 2023 (2 years 2 months)

Preserved $100K+ in at-risk revenue by implementing automated weekly reminders for client risk-assessment deadlines. Cut risk-assessment time 2–3 hours per day by building event automation into the assessment workflow. Maintained 100% SLA compliance on top-tier client projects and improved delivery metrics 25% by owning project management end-to-end. Reduced post-deployment issues 25% by authoring