Open to opportunities

Orrett Reid

@orrettreid

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Dedicated Human Resource Manager with strong interpersonal skills.

Jamaica

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What I'm looking for

I am looking for a role that allows me to utilize my skills in human resources while fostering a collaborative and growth-oriented company culture.

I am a dedicated Human Resource Manager with a strong belief in my ability to contribute positively to any organization. My experience in various roles, including customer service and technical support, has equipped me with the skills necessary to interact effectively with diverse teams and clients. I thrive under pressure and am committed to maintaining high standards in my work.

Throughout my career, I have demonstrated my dedication to achieving organizational goals while also focusing on personal growth. I believe in the importance of continuous learning and development, which not only enhances my skills but also benefits the company I work for. I am eager to bring my experience and commitment to a new role where I can make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Tech Support / Reservation Agent

Current

Itel

Apr 2023 - Present (2 years 3 months)

Provided technical assistance to users, troubleshooting software and hardware issues. Also handled reservations, ensuring accurate booking and customer satisfaction for various services.

Technical Support Troubleshooting Customer Service Ticketing Systems

Collections Specialist

Radius

Sep 2021 - Mar 2023 (1 year 6 months)

Managed a portfolio of accounts, engaging with customers to facilitate payment arrangements. Utilized negotiation skills to recover outstanding debts while maintaining positive customer relations.

Debt Collection Negotiation Account Management Payment Processing

Customer Service Representative

Teleperformance

Sep 2019 - Aug 2021 (1 year 11 months)

Provided comprehensive customer support, addressing inquiries and resolving issues efficiently. Maintained high levels of customer satisfaction through effective communication and problem-solving.

Customer Service Communication Problem Solving Call Center Operations Conflict Resolution Data Entry

Lifeguard/Photographer

Beaches Negril

Mar 2014 - Jul 2019 (5 years 4 months)

As a Lifeguard, ensured the safety of guests in aquatic areas and maintained a secure environment. Additionally, performed duties as a Photographer, capturing memorable moments for resort visitors and managing photo sales.

Lifeguarding Photography Customer Service Water Safety