Open to opportunities

Orlando Castillo

@orlandocastillo

Message

Bilingual inside sales and marketing professional specializing in lead qualification and appointment setting.

Nicaragua

Message

What I'm looking for

I’m seeking a growth-oriented sales and marketing role where I can own lead qualification, appointment setting, and measurable outreach—ideally remote and aligned with U.S. Eastern Time hours. I want a team that values performance, collaboration, and continual improvement.

I’m a sales and marketing professional with over 1 year of real estate inside sales experience, focused on lead qualification and appointment setting. I book 20+ qualified appointments weekly and execute high-volume outbound outreach to U.S. homeowners, keeping sales activity and client records organized in CRM.

My marketing background strengthens my pipeline-building approach. As a Community Manager, I managed social media platforms, created and scheduled content, and grew engagement by 25%, while also running email marketing campaigns and building strategic partnerships to increase brand visibility.

I also bring accuracy and compliance discipline from my fraud resolution work, where I investigated and resolved 150+ cases with 100% accuracy and maintained detailed documentation. I’m driven by measurable results, strong customer communication, and growing long-term business through consistent outreach and performance-focused improvements.

Experience

Work history, roles, and key accomplishments

Inside Sales Agent

Club Wealth

Feb 2024 - Apr 2026 (2 years 2 months)

Executed high-volume outbound outreach to U.S. homeowners, qualifying decision makers by motivation, timeline, and situation. Booked 20+ qualified appointments weekly, managed client records in Follow Up Boss, and coordinated outreach with the marketing team.

Outbound Prospecting Lead Qualification Appointment Setting Sales Outreach Pipeline Management Customer Relationship Management

Fraud Security Agent

SoFi Bank

Jan 2023 - Jan 2024 (1 year)

Performed high-volume outbound customer outreach for fraud resolution and investigated/resolved 150+ cases with 100% accuracy. Maintained detailed compliance documentation and trained new team members on communication and case management protocols.

Fraud Investigation Customer Outreach Case Management & Compliance Quality Assurance Customer Communications

Community Manager

Hard Rock Cafe

Jan 2021 - Jun 2022 (1 year 5 months)

Managed Instagram and Facebook, growing engagement by 25% through consistent posting and promotional content. Created and scheduled content, ran email marketing campaigns to drive attendance, built 5+ local business partnerships, and analyzed engagement metrics to improve strategy.

Social Media Management Email Marketing Community Engagement Partnership Development Analytics Reporting Customer Feedback Analysis

Education

Degrees, certifications, and relevant coursework

Enseca Business Education

Community Manager Certificate, Community Management / Digital Marketing

2021 - 2022

Activities and societies: Instagram/Facebook/LinkedIn management; content creation & copywriting; community engagement & growth strategies; email marketing campaigns; customer relations & reputation management; analytics and content calendars.

Completed a Community Manager certificate covering social media management, content creation, community engagement, digital marketing, and email marketing. Also trained in analytics, metrics, and performance reporting.

American Nicaraguan School

High School Diploma, General Studies (Business & Communications)

2007 - 2020

Grade: 4.0 GPA

Activities and societies: International Tournament Champion (2019); National Debate Contest Winner (2019). Focus areas: business fundamentals, communication strategies, debate and public speaking.

Earned a High School Diploma in General Studies with a focus on Business & Communications, maintaining a 4.0 GPA. Recognized as an International Tournament Champion and National Debate Contest Winner in 2019.