Open to opportunities

Oriana Duran

@orianaduran

Message

Operations and customer success professional optimizing CRM workflows and client communications for remote teams.

Argentina

Message

What I'm looking for

I’m looking to support sales and operations from behind the scenes—owning CRM accuracy, scheduling, and client communication—so teams move faster with confident, high-quality follow-up in a fast-paced environment.

I’m a proactive, organized Operations and Customer Success professional with over 6+ years of experience supporting sales, operations, and client communication for remote teams. I specialize in CRM management and optimization—using automation and hands-on technical troubleshooting to improve satisfaction, educate users, and maximize system value.

In my recent roles, I’ve owned end-to-end client and appointment pipelines: managing onboarding-to-retention lifecycles, keeping CRM records accurate, and scheduling/confirming high-value appointments. I also bring strong operational instincts—coordinating with vendors, maintaining data integrity, supporting social media tasks, and helping drive lead generation through cold calling and lead management.

Experience

Work history, roles, and key accomplishments

Appointment Setter & Customer Service Rep

AmeriKen Outdoor Lighting

Apr 2026 - Jun 2026 (2 months)

Managed end-to-end client pipeline by creating and maintaining CRM contacts across Square and Jobber with 100% data integrity. Owned the appointment lifecycle by auditing and cleaning system spreadsheets, scheduling, and confirming high-value field appointments while communicating professionally with clients and field technicians.

CRM Square Jobber Data Integrity Confirming Appointments

Community Manager (Freelance)

Beauty&N

Jan 2023 - Jan 2025 (2 years)

Managed social media for a professional aesthetics business, creating flyers, posts, stories, and videos using Canva. Wrote persuasive promotional copy and improved engagement and reach through basic analytics, growing the account from 0 to 100+ followers without ads.

Social Media Management Content Creation Canva Copywriting Promotional Materials Community Management

Sales & Operations Manager Assistant

Valcinema Weddings

Jan 2022 - Jan 2025 (3 years)

Coordinated client communications via calls, texts, and email while scheduling remote appointments and maintaining CRM records. Supported sales by preparing spreadsheets and contracts, and assisted operations through vendor coordination, data entry, and social media tasks.

Client Communication Appointment Setting Contract Support Spreadsheet Management Vendor coordination Data Entry Social Media Support

Office Manager & Cold Caller HR Assistant

TopDeals

Jan 2020 - Jan 2022 (2 years)

Conducted cold calls to schedule appointments and generate leads, overseeing lead management and daily office operations. Conducted interviews and recruited new agents to support team growth.

Cold Calling Lead Generation Appointment Scheduling Lead Management Office Operations Interviewing Agent Recruitment

Customer Success Manager

StoneSystems

Managed end-to-end client lifecycle, from onboarding through retention. Improved customer satisfaction using CRM automation, technical troubleshooting, and user education to maximize system value.

Customer Success Client Onboarding CRM Automation Technical Troubleshooting Retention Management Customer Education Customer Lifecycle Management CRM Management