Oreofe Banjo
@oreofebanjo
Operations lead at Grace and Sparo Laundry, improving customer satisfaction 32% and building efficient service systems.
NigeriaWhat I'm looking for
At Grace and Sparo Laundry, I resolved 95%+ of customer inquiries within 24 hours and improved customer satisfaction by 32% through proactive service recovery.
I manage client scheduling and supplier communication, and introduced follow-up systems that support recurring business and reduce service complaints.
For the Business Operations System project, I built a Google Sheets inventory and expense tracker that replaced paper records and cut reconciliation time by an estimated 40%. I also set up WhatsApp Business reply templates and a client onboarding flow.
At Kuka Pay, I provided first-line customer support, documented interactions, and escalated complex cases. At Sterling Assurance, I supported hardware and software issues and tracked help desk tickets through resolution.
Experience
Work history, roles, and key accomplishments
Operations Lead / Manager
Grace and Sparo Laundry
Oct 2025 - Present (1 year)
Resolved 95%+ of customer inquiries within 24 hours, achieving a 32% improvement in customer satisfaction. Managed scheduling for 3+ clients weekly, cutting booking conflicts by 20% with optimized calendar systems.
Customer Support Representative
Kuka Pay
Jan 2026 - Jun 2026 (5 months)
Provided first-line customer support in a fast-paced startup, responding to inquiries and complaints promptly and accurately. Diagnosed customer issues, delivered clear step-by-step resolutions, and escalated complex cases to the right internal teams.
Help Desk Support (Hardware & Software)
Sterling Assurance
Jan 2025 - Jan 2026 (1 year)
Delivered first-line technical support for hardware and software issues across desktops, laptops, printers, and peripherals. Diagnosed and resolved operating system, application, and connectivity problems.
Education
Degrees, certifications, and relevant coursework
Osun State University
Bachelor of Science, Information Technology
Pursuing a Bachelor of Science in Information Technology with an expected graduation in 2028.
CompTIA
CompTIA A+, Information Technology
CompTIA A+ certification in progress.
Cisco Networking Academy
Cisco Networking Academy, Networking
Cisco Networking Academy program in progress, expected completion in Q4 2026.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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