Onyinye Rose

I’m a result-driven Executive Virtual Assistant and customer service professional with over 3 years of experience supporting executives, resolving inquiries fast, and creating positive client experiences. I’m known for clear communication, strong organization, and a steady focus on delivering exceptional service.

In my current role at His grace limited, I spearhead scheduling and reduce meeting conflicts by 90% while boosting productivity by 25%. I respond to 50+ emails daily with a 95% response rate within 2 hours, coordinate 20+ trips per quarter, and compile weekly reports that improve decision-making efficiency by 30%.

I also bring hands-on customer-facing and technical support experience, including troubleshooting community IT issues at Digital witch IT support community. I translate complex concepts into clear steps, maintain detailed ticketing records, and diffuse high-stress situations to protect customer satisfaction during outages.

Alongside support work, I’ve driven growth through sales and service improvement—surpassing monthly targets by 30%, increasing repeat business by 40%, and reducing customer complaints by 40% through active listening and conflict resolution. I consistently streamline workflows with CRM/project tools and strengthen teams through mentoring and process optimization.