Open to opportunities

Orane Reid

@oranereid

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Technical support advisor with a strong background in customer service.

Jamaica

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills and customer service experience while providing opportunities for growth and learning.

I am a dedicated technical support advisor with experience in providing exceptional customer service and technical assistance. My role at Conduent involved interacting with customers through text-based chat platforms, where I successfully troubleshot various software and hardware issues. I take pride in my ability to guide customers through technical processes, ensuring they receive the support they need.

Prior to my position at Conduent, I worked as a back-office technician at Sagility Health, where I managed administrative duties and ensured that healthcare documentation was up to date. My experience in the food service industry as a chef and café attendant has further honed my customer service skills, allowing me to maintain high standards in both food preparation and customer interactions.

Currently, I am pursuing a Bachelor of Science in Data Science, which complements my technical skills and enhances my analytical abilities. I am passionate about continuous learning and am eager to apply my knowledge in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Technical Support Advisor

Conduent

Aug 2023 - Apr 2024 (8 months)

Interacted with customers via text-based chat platforms, providing assistance, guidance, and solutions for various technical issues. This included troubleshooting software or hardware problems, answering product-related questions, and helping customers navigate through technical processes.

Technical Support Chat Support Troubleshooting Customer Service Communication Problem Solving

Kitchen Chef

Brew’d Awakenings

Mar 2023 - Aug 2023 (5 months)

Responsible for maintaining meals and the kitchen environment at a high standard. Ensured quality and consistency in food preparation and kitchen operations.

Culinary Skills Cooking

Back-office Technician

Sagility Health

Sep 2020 - Jul 2022 (1 year 10 months)

Performed non-client facing administrative duties, including managing member healthcare documentation. Responsibilities involved sending emails to members and ensuring records were current and accurate.

Organizational Skills Microsoft Office Suite

Café Attendant

Brew’d Awakenings

Mar 2018 - Aug 2019 (1 year 5 months)

Managed front of house operations, including greeting and seating customers. Provided efficient, quick, and friendly service while also clearing tables.

Customer Service Table Service Greeting Customers Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Maths Unlimited

Caribbean Secondary Examination Council Certificate, Principles of Business

2019 - 2020

Completed coursework towards the Caribbean Secondary Examination Council Certificate. Focused studies on Principles of Business.

Jamaica for Lifelong Learning

Caribbean Secondary Examination Council Certificate, Electronic Document Preparation and Management

2016 - 2017

Obtained the Caribbean Secondary Examination Council Certificate. Specialized in Electronic Document Preparation and Management.

Excelsior High School

Caribbean Secondary Examination Council Certificate, Mathematics, English, Physical Education

2011 - 2016

Completed secondary education and obtained the Caribbean Secondary Examination Council Certificate. Key subjects included Mathematics, English, and Physical Education.