Opeyemi Oloyede
@opeyemioloyede
Proficient customer service representative with a passion for excellence.
What I'm looking for
I am a dedicated customer service representative with hands-on experience in customer service and sales. My strong communication skills and passion for delivering top-notch customer experiences have enabled me to thrive in dynamic environments. I am eager to learn new processes and contribute to organizational success.
During my tenure at VIVO Telecommunications, I successfully resolved an average of 70 customer inquiries daily, achieving a customer satisfaction rating of 90% or higher for six consecutive months. My commitment to exceeding customer satisfaction targets has significantly contributed to my team's overall performance.
At Chilis Restaurant, I increased takeout orders by 15% through effective upselling and menu promotion. My ability to manage reservations and catering inquiries ensured timely and accurate communication, further enhancing customer satisfaction. I am excited to bring my skills and experience to a new team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
VIVO Telecommunications
Jun 2023 - Nov 2024 (1 year 5 months)
As a Telemarketing Live Chat Support representative, I resolved an average of 70 customer inquiries daily, achieving a customer satisfaction rating of 90% for six consecutive months. I maintained accurate records of customer interactions and consistently exceeded satisfaction targets, contributing to team performance.
Inbound Caller
Chilis Restaurant
Nov 2021 - Apr 2023 (1 year 5 months)
In my role as an Inbound Caller, I increased takeout orders by 15% through effective upselling and menu promotion. I managed reservations and catering inquiries, ensuring timely and accurate communication to enhance customer experience.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor of Science (Honours), Science
2020 - 2024
Baptist Girls' College
High School Diploma, General Education
2013 - 2017
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Opeyemi?
You can contact Opeyemi and 90k+ other talented remote workers on Himalayas.
Message OpeyemiFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
