At Call Experts, I respond to customer inquiries by phone, resolve service issues, and keep accurate interaction records. I also schedule appointments and escalate complex or urgent concerns.
At Bracken Media Solutions, I worked on the OPay account, developing communications and coordinating campaigns across print, digital, and broadcast channels. I produced more than 1,000 stories, press releases, pitches, and digital content pieces.
My work on OPay campaigns contributed to a 42% increase in earned media coverage over six months. I also managed communications for four product launch events and created an editorial calendar adopted as the agency’s standard template for fintech clients.
I’m interested in strategic communications, brand storytelling, media networking, lifestyle and wellness PR, and writing and editorial work.
