Opeyemi Odujinrin
@opeyemiodujinrin
Customer Support and Success professional for fintech, improving satisfaction, retention, and onboarding.
NigeriaWhat I'm looking for
I’m a Customer Support and Success professional with experience driving customer satisfaction, retention, and engagement in Nigeria’s fintech sector. I manage customer relationships, resolve complex inquiries, support user onboarding, and deliver seamless experiences across email, live chat, and social media.
I’m known for proactive problem-solving, clear communication, and collaboration across cross-functional teams to improve service delivery and compliance. At Cowrywise, I maintain high CSAT, improve issue resolution turnaround time through case management, support KYC verification, and use CRM systems (Freshdesk, Intercom) and reporting tools to turn feedback into better product and support processes.
Experience
Work history, roles, and key accomplishments
Customer Support Officer
Cowrywise
Feb 2025 - Present (1 year 4 months)
Provided multi-channel customer support for a Nigerian digital wealth platform, assisting with account setup, investment transactions, savings plans, and platform navigation. Resolved complaints via effective case management, supported KYC verification, and ensured compliance with data protection and service standards.
PR & Communications Officer
Bracken Media Solutions
Apr 2023 - Jan 2025 (1 year 9 months)
Led integrated PR and communications for OPay, driving a 42% increase in earned media coverage over 6 months through targeted pitching and journalist relationship management. Produced 1,000+ content pieces, improved positive brand sentiment by 28%, and managed end-to-end communications for 4 major product launch events.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Akure (FUTA)
Bachelor of Technology (B.Tech), Industrial Chemistry
Completed a B.Tech degree in Industrial Chemistry at the Federal University of Technology, Akure.
Eva Adelaja Girls' Secondary School
West African Senior School Certificate (WASSCE), Secondary Education
Completed the West African Senior School Certificate (WASSCE) at Eva Adelaja Girls' Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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