Abideen Busari

Provide strategic leadership and supervision for a team of Customer Service Representatives, ensuring high-quality customer experiences across all channels. Monitor KPIs, handle escalations, and drive continuous improvement.

Led a team of Recovery Agents in collections and loan rehabilitation for B2B and B2C accounts. Managed high-value delinquent portfolios, conducted performance reviews, and ensured target delivery.

Managed a portfolio of B2B and B2C accounts receivable worth over ₦500M, executing collections and credit recovery strategies. Recovered over ₦400M in high-risk and written-off loan accounts.

Engaged borrowers with overdue facilities to secure repayment and prevent NPL transition. Managed NPL accounts, negotiated restructuring, and handled high-risk accounts aged 365–5,000 days past due.

Gathered financial information, prepared documentation, and closed monthly books. Created budgets, performed reconciliations, and managed payroll using Excel and TALLY.

Taught core subject matter, developed lesson plans aligned with national curriculum, and communicated with parents and faculty.

Served as liaison between account holders and internal departments, processed cash and cheque vouchers, and prepared monthly payroll summaries.

Onboarded and trained new tellers, analyzed financial statements, prepared bank deposits, and responded to customer inquiries.

Grade: Upper Division

Pursued an MSc in Business Administration with Upper Division honors.

Grade: Second Class Lower Division

Earned a B.Sc. in Accounting with Second Class Lower Division.

Grade: Lower Credit

Completed an HND in Accountancy with Lower Credit.

Grade: Upper Credit

Earned an ND in Accountancy with Upper Credit.

Obtained the West African Senior School Certificate (NECO).