Ima Umanah

Conduct field visits using pool cars to locate debtors, negotiate repayments, and update company databases on daily collections and outreach activities.

Converted prospects by promoting bank accounts and product packages, validated customer KYC (BVN, NIN, bills) and completed account openings to grow retail customer base.

Managed delivery of company goods, issued invoices, collected cash from merchants and transmitted funds to company accounts with accurate recordkeeping.

Onboarded retail merchants onto the Kyosk app, promoted product benefits to dukas, and reported merchant activity to the warehouse and operations team.

Contacted borrowers to secure loan repayments, reminded customers of failed payments and reported persistent defaulters to credit bureaus.

Tutored English, CRS, Literature and Agriculture, prepared lesson notes and assessed student performance to improve academic outcomes.

Taught English, prepared lesson materials, set and conducted exams, and maintained student records to support learning objectives.

Provided front-desk support, customer care for first-timers, handled document sorting, typing, printing and assisted during meetings and special programs.

Tutored English, Civic and Literature, delivered lessons and assessed student progress to meet curriculum standards.

Taught Basic Science, Biology, English and Home Economics, prepared lesson notes, set exams and marked student work to support learning outcomes.

Managed incoming public enquiries, monitored emails, handled document scanning/faxing and maintained office filing and storage systems during national service.

Managed and motivated sales teams, analyzed sales figures to forecast demand and maintained market awareness in the retail sector while providing secretarial support.

Performed word processing, handled telephone and email enquiries, maintained filing systems, scheduled meetings and prepared minutes and correspondence.

Handled word processing, correspondence, telephone enquiries, scheduling meetings and maintaining filing systems to support school administration.

Completed a Bachelor of Science in Zoology and Environmental Biology from 2007 to 2012.

Completed secondary education (SSCE) at Federal Government Girls' College, Akwa Ibom from 1998 to 2003.

Completed primary education (FSLC) at Onward Nursery and Primary School from 1991 to 1997.