Bosede Dare

Leading and mentoring a large team of collections agents, I drive performance improvements and develop strategic recovery models to reduce delinquency rates and enhance overall portfolio performance. I manage external stakeholders to ensure compliance with industry standards.

Oversaw the development of a scalable credit portfolio and recovery process, leading teams to improve repayment rates and operational efficiency. I ensured compliance and risk management in all collections activities.

Led a team of over 70 collections agents, implementing innovative recovery strategies and optimizing portfolio management to reduce delinquency and improve cash flow. I coordinated with external agencies to enhance recovery efforts.

Coordinated job requisitions and applications, collaborating with HR to manage the interview and onboarding process. I focused on training collections teams to enhance productivity and maintain a positive workplace culture.

Managed over 100 loan applications daily, verifying information and making approval decisions. I introduced a data system that significantly reduced fraud and coached team members on data analysis.

Pursued a Master of Science in Finance, focusing on advanced financial analysis, investment strategies, and risk management.

Completed coursework on 'Understanding Customer Needs' to enhance skills in customer engagement and service delivery.

Earned a Professional Diploma in Customer Service and Marketing, equipping with essential skills for effective customer relationship management.

Completed a Bachelor of Science in Economics, gaining a strong foundation in economic theory, quantitative analysis, and policy evaluation.