Opeoluwa Sofowote

Create engaging graphic designs, carousel posts, and video content for Facebook and Instagram. Manage and maintain social media accounts by consistently scheduling and publishing content.

Create engaging graphic designs, carousel posts, and video content for Facebook and Instagram. Schedule and publish social media content according to the content calendar.

Owned customer interactions across phone, email, and chat, resolving account, transaction, and service-related issues with clarity, accuracy, and empathy. Delivered consistent, high-quality customer experiences while meeting service level agreements (SLAs).

Delivered excellent customer service, resolving inquiries and complaints promptly to maintain customer satisfaction and loyalty. Managed customer orders, provided product guidance, and ensured accurate and timely issue resolution.

Handled inbound and outbound calls, addressing inquiries and resolving service issues efficiently. Took ownership of customer complaints, performed initial problem analysis, and ensured timely resolution or escalation.

Welcomed visitors by greeting them, in person or on the telephone; answered or referred inquiries. Directed visitors by maintaining employees and directories, and giving instructions.

Bachelor of Science in Animal Science from the Federal University of Agriculture, Abeokuta, completed in 2013.

Completed West African Senior School Certificate Examination (WASSCE) in 2005.