Amarachi sandra Ugwu

I am an Executive Virtual Assistant and Customer Service Specialist with over three years' experience providing reliable administrative support and enhancing customer communications. I have a strong track record improving response times, first-contact resolution, and customer retention through process improvements and personalized outreach.

I am proficient with CRM and collaboration tools including HubSpot, Freshdesk, Intercom, Zendesk, ClickUp, Trello, Calendly, Zoom, Slack and Zapier, and I routinely apply these platforms to streamline workflows and boost productivity. I have achieved measurable results such as cutting average response time in half and raising customer satisfaction and retention metrics.

I bring attention to detail, empathy, and strong communication skills to each role, and I enjoy designing creative, client-centered solutions that foster long-term relationships and operational growth. I am eager to contribute these strengths to a team that values customer experience and continuous improvement.