Looking for a job

Onyinyechi Obiakor

@onyinyeobiakor

Remote Customer Support Specialist (WAT UTC+1, Nigeria) | 95%+ first-contact resolution | Tech-savvy, empathetic | Startup experience

Nigeria

Message

What I'm looking for

Remote Support (WAT Nigeria, UK hours OK). Target: Tivro Africa, NGN100k, startup growth. Interests: verification, rental tech, trust & safety. Skills: email/chat/phone/WhatsApp, user education, troubleshooting, docs, ops/tech collab. Tools: Zendesk, Intercom, Trello. Values: empathy, transparency, security. WAT=1hr ahead UK BST. Immediate, smartphone ready, 12+hrs.

As a freelance Customer Support Representative, I provided WhatsApp and chat support and resolved 95%+ of inquiries on first contact.

I logged bugs with clear reproduction steps to help developers fix issues faster, and handled escalated cases.

As a Community Moderator & QA Tester on Crypto/Web3 Projects, I moderated Discord and Telegram communities, enforcing rules and reducing spam by 70%.

I also tested mobile and web apps as a real West African user, reporting UX issues. I’m immediately available and can work 8AM–10PM WAT.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Freelance

Jan 2022 - Present (4 years 9 months)

Provided WhatsApp and chat support, resolving 95%+ inquiries on first contact. Logged bugs with clear steps and guided new team members on support processes.

WhatsApp Live Chat Email Customer Follow up Customer Retention Zendesk Intercom Trello Google Workspace Bug Reporting

Current

Community Moderator & QA Tester

Current

Crypto/Web3 Projects

Jan 2021 - Present (5 years 9 months)

Moderated Discord and Telegram communities, enforcing rules and reducing spam by 70%. Tested mobile and web apps as a real West African user, reporting UX issues.

Discord Telegram Community Moderation Manual Testing Bug Reporting Reproducing Issues UX Testing

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University Awka.

Bachelor of cooperative Economics , Cooperative Economics

2016 - 2020

Grade: 3.5

Activities and societies: Debate Club, Student Customer Service Group, Volunteer Peer Support, Entrepreneurship Club

Graduated with focus on communication, customer relations & problem-solving. Trained in empathetic support, troubleshooting, documentation & user education. Led peer support initiatives, improved response time for student inquiries, promoted transparency & trust. Passionate about verification platforms, rental tech & fast, secure processes. Adaptable to remote tools: Zendesk, Intercom, Trello.