Open to opportunities

Esther Sunday

@esthersunday

Message

I am a versatile virtual assistant specializing in chat support.

Nigeria

Message

What I'm looking for

I'm seeking remote customer-facing roles (virtual assistant, chat support, community moderation) that prioritize security, clear processes, and collaborative culture; open to long-term, contract, or project work with flexible hours.

I am a resourceful virtual assistant with multi-platform chat support and customer-service experience, delivering prompt, empathetic solutions that increase satisfaction and trust. I manage CRMs, maintain accurate records, and resolve inquiries across email, live chat and DMs.

As a community moderator and engagement specialist, I foster healthy discussions, welcome new members, and implement moderation policies to sustain active, orderly communities on Discord and Telegram. I plan and host online events, manage multi-server operations, and create knowledge-base content to improve user experience.

I am building practical cybersecurity skills focused on secure remote work, threat detection, and incident response, supported by certifications. I am available for remote roles with flexible hours and bring strong organization, proactive engagement, and a customer-first mindset.

Experience

Work history, roles, and key accomplishments

Current

Chat Support Agent & Virtual Assistant

Current

Freelance

Jan 2023 - Present (2 years 7 months)

Delivered real-time chat support across multiple platforms, maintaining high response and resolution rates and improving customer satisfaction. Maintained CRM records and followed up on unresolved issues to ensure timely resolution.

Zendesk Intercom Crisp Live Chat Support CRM Ticketing Systems Remote Collaboration

Customer Support Representative

Various Clients

Jan 2021 - Jan 2023 (2 years)

Provided email, live chat, and DM-based support for e-commerce and SaaS clients, resolving product, billing, and technical issues with fast turnaround. Built user trust through clear, empathetic communication and consistent follow-up.

Email Support Live Chat Billing Support Troubleshooting CRM User Communication

Education

Degrees, certifications, and relevant coursework

Forage Academy

Virtual Job Simulation Certificate, Customer Service

2025 -

Completed a customer service virtual job simulation within a simulated financial institution, strengthening communication, digital navigation, and client-facing decision-making skills.

Wedigraf Technologies Ltd

Cybersecurity Analyst Program, Cybersecurity

2025 -

Completed a Cybersecurity Analyst program covering threat detection, incident response, vulnerability scanning, and secure remote work practices.

Hplife

Certificate in Cyber Security Awareness, Cybersecurity

2025 -

Earned an introductory cyber security awareness certificate focused on vulnerability detection, phishing and vishing identification, and handling personal information.

Hplife

Certificate in Customer Relationship Management, Customer Relationship Management

2025 -

Completed a CRM certificate emphasizing customer relationship enhancement, lifecycle optimization (Discover, Analyze, Act, Optimize), and tools for managing customer information.