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Onyinyechi Nnaoma

@onyinyechinnaoma

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Information Management and IT Support professional focused on secure, efficient digital operations and user support.

Nigeria

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What I'm looking for

I seek a role where I can apply IT support and information management skills, grow in cybersecurity and cloud technologies, and contribute to efficient, secure operations in a collaborative environment.

I am a detail-oriented Information Management and IT Support professional with hands-on experience in administrative support, data management, and end-user assistance. I hold an MSc (coursework completed) in Information Management and a BA in English Language & Literature.

In my current role as Administrative Officer / IT Support Assistant, I maintained records with 98% accuracy, reduced stock shortages by 30% through proactive inventory management, and improved workflow efficiency by 25% via calendar and correspondence coordination.

I bring foundational knowledge in cybersecurity, information security, and cloud computing, with completed training in IT basics, SQL/RDBMS, Microsoft Office, and ISC2 cybersecurity coursework. I am comfortable with tools such as Zoom, Slack, ClickUp, Salesforce, Zendesk, HubSpot, Google Workspace, and Microsoft Office.

I am passionate about leveraging secure information practices, customer-focused solutions, and cloud technologies to support organizational efficiency in banking, IT, and service-driven environments.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer

Current

Petters and Daniels Nigeria Limited

Feb 2021 - Present (5 years)

Managed digital and physical records with 98% accuracy and provided IT support to staff, reducing stock shortages by 30% and improving workflow efficiency by 25% through calendar coordination and documentation improvements.

Data Entry Records Management IT Support Troubleshooting Microsoft Office Google Workspace Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

Ahmadu Bello University

Master of Science, Information Management

Completed coursework for an MSc in Information Management with focus on information security, data management, business intelligence, and information governance; certificate pending.