I’m looking for a remote role where I can use my experience in customer support, customer experience, community management, and technical support to help customers and contribute to a growing team. I’m open to both full-time and long-term opportunities.
Looking for a job
Onyinyechi Ezebilo
@onyinyechiezebilo
I resolve high-volume customer inquiries and onboard fintech users through responsive live chat support.
NigeriaWhat I'm looking for
I've supported customers at Onboard Wallet and BNX Nig., serving as a primary live-chat contact for 30–60 inquiries daily. I provide timely, accurate answers, de-escalate complaints, and maintain clear, empathetic communication.
At Onboard Wallet, I guided new users through account setup and core features, helping them navigate self-service tools. I also documented and escalated technical issues to the appropriate teams for timely resolution.
Experience
Work history, roles, and key accomplishments
OW
Customer Support Representative
Onboard Wallet
Aug 2023 - Dec 2025 (2 years 4 months)
Served as a primary point of contact for 30-60 customer inquiries daily via live chat, providing timely and accurate responses. Onboarded new users onto the platform, guiding them through account setup and core features to ensure a smooth first experience.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science, Plant Science and Biotechnology/Biochemistry
Pursued a Bachelor of Science degree in Plant Science and Biotechnology and Biochemistry.
Availability
Looking for a job
Location
NigeriaAuthorized to work in
United States
Canada
United Kingdom
Germany
Australia
FranceSalary expectations
10k+ USD
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