Open to opportunities

Onyilo Anthony

@onyiloanthony

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Dedicated customer service representative with a background in IT.

Nigeria

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What I'm looking for

I am looking for a role that offers growth opportunities and a supportive work culture.

I am a dedicated professional with a B.Sc. in Computer Science and Information Technology from Lobachevsky State University, Russia. My academic journey has equipped me with a solid foundation in IT, complemented by practical experience in various roles, including customer service and administrative support.

Throughout my career, I have honed my skills in customer service, working as a representative and team leader in different organizations. My experience includes managing customer inquiries, leading teams, and providing administrative support, which has enhanced my problem-solving abilities and analytical thinking. I am committed to achieving personal and organizational goals while adapting to challenging environments.

In addition to my professional experience, I enjoy engaging in extracurricular activities such as sports and puzzles, which help me maintain a balanced lifestyle. I am eager to learn and grow in my career, seeking opportunities that allow me to leverage my skills in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Current

Admin Support/Data Entry Officer

Current

Sunych Integrated Services Limited

Provided administrative support and performed data entry tasks, ensuring accuracy and efficiency in record keeping. Managed office communications and assisted with various operational duties.

Administrative Support Data Entry Office Management Communication Microsoft Office Suite

Customer Service Representative Team Leader

Emtill Solutions

Jan 2022 - Present (3 years 5 months)

Led a team of customer service representatives, providing guidance and support to ensure excellent service delivery. Managed escalated customer issues and implemented service improvements.

Team Leadership Customer Service Performance Management Conflict Resolution

Customer Service Representative

New Edge Finance Limited

Jul 2021 - Present (3 years 11 months)

Addressed customer inquiries and resolved issues efficiently, maintaining high levels of customer satisfaction. Provided information on financial products and services.

Customer Service Conflict Resolution Communication Financial Services Problem Solving

Adhoc Staff / Presiding Officer

INEC (Independent National Electoral Commission)

Mar 2019 - Present (6 years 3 months)

Served as a Presiding Officer at a polling unit during the 2019 elections, overseeing the voting process. Ensured adherence to electoral guidelines and maintained order at the polling station.

Election Management Polling Operations Electoral Law Conflict Resolution

PVC Distributor

INEC (Independent National Electoral Commission)

Jan 2019 - Present (6 years 5 months)

Distributed Permanent Voters Cards (PVCs) to various wards, ensuring accurate and timely delivery. Managed logistics and record-keeping for PVC distribution.

Logistics Distribution Record keeping Electoral Procedures

Office Assistant

Udenu Local Government

Nov 2018 - Present (6 years 7 months)

Provided administrative support in the Chairman's office, managing documents and assisting with daily operations. Facilitated communication and coordination within the local government.

Office Management Document Management Communication Data Entry Organizational Skills

English Language Teacher

Lobachevsky State University

Jan 2014 - Present (11 years 5 months)

Taught English Language to students, focusing on grammar, vocabulary, and conversational skills. Developed and implemented lesson plans to improve student comprehension and fluency.

Lesson planning Curriculum Development Communication Skills