Open to opportunities

Favour Baba

@favourbaba

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I resolve customer issues and keep service and administrative operations running smoothly.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, call centre, or administrative role where I can resolve customer concerns, maintain accurate records, support team operations, and contribute to organizational goals.

I've supported customers at Urban Shelter Limited by responding to calls, resolving complaints, providing accurate product information, and maintaining customer records.

At the Independent National Electoral Commission (INEC), I handled administrative and clerical duties, managed official documents, coordinated communication, and supported electoral activities.

I've also supervised sales operations at Abuchi Clothing Materials, supported team performance, managed inventory, and addressed customer concerns. As a Year 2 class teacher at Uwinsamkay International School, I managed classroom activities and communicated with pupils, parents, and colleagues.

With a B.Sc. in Political Science, I bring customer service, call centre, administration, communication, record-keeping, and problem-solving skills to fast-paced teams.

Experience

Work history, roles, and key accomplishments

Current

Class Teacher (Year 2)

Current

Uwinsamkay International School

Jan 2026 - Present (7 months)

Managed classroom activities and maintained a positive learning environment. Communicated effectively with pupils, parents, and colleagues, demonstrating strong organizational and interpersonal skills.

Teaching Classroom Management Communication Skills Organization Interpersonal Skills

Call Center Representative

Urban Shelter Limited

Jan 2024 - Dec 2026 (2 years 11 months)

Responded promptly and professionally to customer calls and inquiries. Directed customer issues to appropriate departments and resolved complaints while maintaining positive customer experiences.

Customer Service Call Centre Operations Complaint Resolution telephone etiquette Data Entry Record keeping

Assistant Secretary / Desk Officer

Independent National Electoral Commission (INEC)

Jan 2023 - Dec 2024 (1 year 11 months)

Performed administrative and clerical duties, managed official documents, and coordinated communication between departments and external stakeholders. Supported electoral activities through effective administrative assistance.

Administrative Support Document Management Coordination Organization

Sales Supervisor

Abuchi Clothing Materials

Jan 2022 - Dec 2023 (1 year 11 months)

Supervised daily sales operations and supported team performance. Delivered excellent customer service, resolved concerns, managed inventory, and assisted in implementing strategies to improve sales.

Sales Supervision Customer Service Inventory Management Team Leadership Problem Solving