Open to opportunities

Ana User

@anauser17

Message

I lead QA and project delivery for backend, media, and telephony products.

Portugal

Message

What I'm looking for

I'm looking to lead quality and delivery work where I can coach teams, improve Agile practices, align stakeholders, and deliver meaningful value to users.

At 8x8, I lead QA for core backend and media/telephony components, managing cross-functional teams, coordinating concurrent releases, and improving delivery practices across engineering.

Over nearly 15 years in IT, I’ve delivered quality and project work across health, e-commerce, banking, automotive, and trading platforms, including Optiq at Euronext. I combine hands-on testing, Agile coaching, stakeholder coordination, resource planning, and team development to align technical delivery with business value.

Experience

Work history, roles, and key accomplishments

Current

QA Manager / Project Manager

Current

8x8, Inc.

Sep 2020 - Present (5 years 11 months)

Lead QA efforts for core backend and media/telephony components, managing a cross-functional team. Coach and evaluate team performance, plan and allocate resources, and drive continuous improvement in QA processes.

Lead Test Engineer

Veniam

Apr 2019 - Aug 2020 (1 year 4 months)

Validated features against acceptance criteria and Definition of Done, shared best practices, and led creation of detailed test plans and reports. Maintained a test case library for efficient execution.

Test Planning Test Execution Regression Testing Agile Scrum Exploratory testing Root Cause Analysis Collaboration

Test Manager

Fabamaq

May 2018 - Apr 2019 (11 months)

Served as escalation point for testers, provided technical guidance, and coached teams on agile best practices. Facilitated inter-team communication and supported mentoring and professional development.

Test Management Agile Coaching Mentor Team Leadership Process Optimization Escalation Management

Senior QA Analyst

Euronext

Jan 2018 - Apr 2018 (3 months)

Contributed to quality assurance of Optiq trading platform, executing functional, integration, and regression testing. Validated business requirements and ensured compliance with quality standards.

Functional Testing Integration Testing Regression Testing Test Execution Agile Quality Standards

Agile Coach

Farfetch

Oct 2016 - Jan 2018 (1 year 3 months)

Acted as Scrum Master for multiple teams, fostering self-organization and facilitating Scrum ceremonies. Partnered with Product Owners on backlog refinement and improved communication between teams and stakeholders.

Scrum Master Agile Coaching Scrum Ceremonies User Stories Acceptance Criteria Stakeholder Management Training Continuous Improvement

Software Tester

Farfetch

Jan 2015 - Sep 2016 (1 year 8 months)

Analyzed customer requirements, developed automated tests, and managed build deployments. Designed, executed, and evaluated test cases, and improved QA methodologies.

Testing Automation Design Testing Test Execution Regression Testing Kanban Scrum Testing Methodologies Build Management

Quality Assurance Analyst

Noesis (@ Sonae)

Jul 2011 - Dec 2015 (4 years 5 months)

Developed and implemented test reports, calculated KPIs and SLAs, and conducted functional analysis. Planned and executed testing in EDW projects, including functional, non-functional, and regression tests.

Test Planning Test Execution Functional Testing Non Functional Testing Regression Testing KPI Analysis SLA Management Requirements Analysis Risk Analysis

Cash Management Analyst

SIBS

May 2010 - Jul 2011 (1 year 2 months)

Managed a network of banking terminals for two banks, including incidents and cash loading orders. Produced operational reporting and performed time-series analysis to optimize the network.

Cash Management Incident Management Operational Reporting Time Series Analysis Network Optimization