Ononivami Oniwon

I am a detail-oriented, tech-savvy remote Customer Care and Data Entry Specialist with three years of hands-on experience providing high-quality customer support and maintaining accurate data management. I focus on efficient inquiry resolution, data integrity, and optimizing workflows through CRM tools.

At Eclipse Solutions I managed 50+ customer inquiries daily, maintained customer records with 99% accuracy, implemented an automated ticketing system that reduced response time by 30%, and increased first-call resolution by 20%. I also trained new team members on CRM software and customer service best practices.

I bring strong problem-solving skills, 60+ WPM typing with 98% accuracy, and proven achievements including reducing complaint resolution time by 35%, implementing data-entry automation that cut manual workload by 40%, and consistent top-performer recognition. I thrive in fast-paced remote environments and prioritize clear communication and operational efficiency.