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Onome Ogidan

@onomeogidan

Customer service professional at Tyrint Express Courier Service who handled regional inquiries and managed client relationships across the north.

Nigeria

Message

At Tyrint Express Courier Service, I served as the primary contact for customer inquiries, complaints, and delivery issues across the northern region. I managed regional client and sales account relationships, coordinating between customers and internal teams.

I tracked service performance and reported customer feedback trends to help improve response times and service quality. At Kaysprings Eye Clinic, I handled public inquiries and planned online and PR campaigns, then prepared post-campaign reports for stakeholders.

At National Hospital Abuja, Internal Medicine Department, I communicated with patients about procedures, test results, and lifestyle changes. I also supported communications and social media engagement as a volunteer with Stand With a Girl Initiative.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Tyrint Express Courier Service

Apr 2023 - Jan 2026 (2 years 9 months)

Served as primary point of contact for customer inquiries, complaints, and delivery issues across the northern region, ensuring timely resolution and high satisfaction. Managed relationships with regional clients and sales accounts, coordinating between customers and internal teams.

Customer Service Complaint Handling Account Management Customer Relationship Management Reporting Data Analysis

Marketing Specialist

Kaysprings Eye Clinic

Jan 2022 - Dec 2023 (1 year 11 months)

Acted as a communications point of contact for patients and the public, handling inquiries and managing the clinic's public-facing image. Planned and implemented PR and online campaigns, tracking performance and preparing post-campaign reports for stakeholders.

Public Relations Campaign Management Communication Skills Reporting Stakeholder Management

Medical Support Officer

National Hospital Abuja

May 2022 - Mar 2023 (10 months)

Communicated directly with patients to explain procedures, issue test results, and advise on lifestyle changes, building strong interpersonal and explanatory communication skills. Delivered a presentation to colleagues on treatment effects, demonstrating clear public communication in a clinical setting.

Patient Communication Interpersonal Skills Presentation Skills Clinical Communication