Iyanuoluwa Bamisaye
@iyanuoluwabamisaye
Customer-focused communications professional improving client satisfaction and retention.
NigeriaWhat I'm looking for
I am a dedicated communications graduate with proven experience in customer service across healthcare and communications environments, skilled at resolving complaints, managing billing/claims, and delivering empathetic, efficient support that enhances patient and client experiences. I combine strong written and verbal communication with Microsoft Office proficiency and attention to detail to produce clear reports, accurate documentation, and effective administrative processes.
I have received recognition for outstanding customer service, completed relevant professional training, and contributed in volunteer and editorial roles that strengthened my teamwork, leadership, and stakeholder-management capabilities. I seek to bring a client-centric mindset, adaptability, and measurable improvements in satisfaction and operational efficiency to a customer service or administrative role.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
The Eye Place
Nov 2023 - Present (2 years 3 months)
Educates patients on eye care, handles inquiries and complaints, assists with frame selection, and manages billing and monthly HMO claims to ensure timely payment and high patient satisfaction.
Customer Service Officer
The Limi Hospital
Oct 2022 - Nov 2023 (1 year 1 month)
Managed patient check-in, billing, admissions and HMO pre-authorizations, coordinated outpatient/inpatient workflows to reduce wait times and ensured SOP compliance to meet KPIs.
NCAdministrative Assistant
Nigerian Communications Commission
Nov 2021 - Oct 2022 (11 months)
Maintained databases and records, took meeting minutes for the Consumer Information and Education Unit, proofread documents, and managed memo registration and follow-ups to ensure timely action.
Broadcast Intern
Splash 105.5 FM
Aug 2019 - Sep 2019 (1 month)
Wrote and edited news articles, conducted vox pops, edited audio using Adobe Audition, vetted programme content for broadcast suitability, and translated stories from Yoruba to English.
Sales & Marketing Associate
Folakemi Integrated Global Services
Aug 2015 - Jun 2019 (3 years 10 months)
Developed short- and long-term marketing plans, executed marketing mix strategies, distributed products, maintained customer relationships, and handled complaints and feedback to drive sales.
Education
Degrees, certifications, and relevant coursework
OUOlabisi Onabanjo University
Bachelor of Science, Mass Communication
2016 - 2021
Activities and societies: Member and treasurer of the OOU Parrot magazine production team (2018-2021).
Completed a Bachelor of Science in Mass Communication with coursework and practical experience in reporting, editing, and media production.
Federal Government Girls' College, Omu Aran
Senior School Certificate, Secondary Education
2012 - 2015
Attended senior secondary school and obtained the Senior School Certificate with general secondary education preparation.
Oyun Baptist High School, Ijagbo
Basic Education Certificate, Basic Education
2009 - 2012
Completed junior secondary education and obtained the Basic Education Certificate.
St. Joseph Nursery & Primary School, Ilorin
Primary School Leaving Certificate, Primary Education
2004 - 2009
Completed primary education and obtained the Primary School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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