Onome Jagboro

I’m a customer-focused support specialist with proven experience handling high-volume inbound inquiries and delivering accurate resolutions across phone, email, and chat channels. I combine clear communication, adaptability, and attention to detail to keep service standards high in fast-paced remote environments.

In my recent role as a Customer Support Representative (CY’s Couture US, Remote), I managed 30+ daily inbound customer inquiries and resolved issues related to orders, payments, and account access. I used Zendesk and other tools to track interactions, document issues, and ensure timely follow-ups, while guiding users through product access and digital order processes.

Across my support and technical experience, I strengthened operational effectiveness by improving support records accuracy by 20% through consistent CRM updates and ticket documentation. I also reduced issue resolution time by 15% by identifying recurring support and troubleshooting concerns, and collaborated with internal teams to troubleshoot service delays.

Before that, I worked as a Technical Support Representative (Joe’s Enterprise) supporting login issues, connectivity errors, and transaction-related system concerns—logging, tracking, and escalating tickets while creating troubleshooting guides to speed up resolution. Earlier, as an Administrative Specialist (Benin Electricity Distribution PLC), I maintained accurate digital records and used Microsoft Excel to improve documentation workflows, reporting efficiency, and operational follow-through.