Open to opportunities

onome eyamaro

@onomeeyamaro

Message

Customer Service & Technical Support professional focused on fast resolution and high CSAT.

Nigeria

Message

What I'm looking for

I’m looking for remote-friendly customer support or technical support roles where I can resolve issues quickly, document accurately, and coach customers with empathy—plus grow into project management.

I have spent the last 6+ years working across customer service, technical support, and account management in some of Canada's busiest work environments — Rogers Communications, CannTrust, and Bill Gosling Outsourcing among them. I am the kind of person who stays organized under pressure, communicates clearly, and gets things done without needing to be chased.

At Rogers, I handled over 80 client interactions a day, kept a 95% satisfaction rate for a full year, and resolved 9 out of 10 issues without ever needing to escalate. I have worked with CRM systems, managed compliance records, coordinated workflows across departments, and trained new staff from scratch.

Outside of my main roles, I volunteered with Sheltered Hands Foundation teaching workplace skills to first-time job seekers, coached job hunters at the YMCA, and delivered compliance and service training at First Seasons Hotel. I also hold a Project Management certificate from Udemy.

I am a Canadian citizen based in Lagos, Nigeria, fully set up for remote work and available across North American time zones. I am looking for roles in customer service, technical support, account coordination, executive assistance, or data and admin — anywhere my mix of people skills and organizational precision adds real value to a team.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Service Trainer

Current

First Seasons Hotel

Jan 2025 - Present (1 year 4 months)

Provided freelance customer service and compliance training and continued developing client communication and customer service best practices.

Customer Service Training Compliance Training Public Speaking Communication Customer Relationship Management Conflict Resolution Client Training Professional Development

Wireless Support Representative

Rogers Communications

Jan 2023 - Jan 2024 (1 year)

Handled 80+ customer interactions daily via phone, chat, and email, resolving 90% of technical issues on first contact and maintaining a 95% CSAT score over 12 months. Diagnosed iOS and Android device issues, kept average handle time under 8 minutes, and documented 100% of interactions in CRM systems.

Customer Service Technical Support Call Center Operations CRM Systems First Contact Resolution (FCR)CSAT Data Entry Customer Relationship Management

Volunteer Customer Service Instructor

Sheltered Hands Foundation

Jan 2021 - Jan 2022 (1 year)

Trained and mentored individuals with no prior work experience in customer service skills, professional communication, and workplace readiness. Supported foundation operations through donations and active participation in outreach and feeding programs.

Professional communication Public Speaking Mentorship Outreach Training

Customer Care Associate

CannTrust

Jan 2020 - Jan 2021 (1 year)

Managed customer inquiries and processed orders while maintaining accurate customer records with strict confidentiality. Escalated complex issues to the appropriate teams to ensure timely resolution.

Customer Service Order Processing Account Management Confidentiality Escalation Management Communication Conflict Resolution