Open to opportunities

Damee Alabi Roberts

@dameealabiroberts

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CRM Project Manager focused on enhancing customer satisfaction and revenue growth.

Nigeria

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What I'm looking for

I am looking for a role that fosters collaboration, values innovation, and offers opportunities for professional growth.

As a CRM Project Manager, I have successfully developed detailed project timelines and proposed innovative solutions that resulted in an 8% growth in annual revenue. My experience in optimizing customer relationship management systems within a fast-paced retail environment has distinguished me for elevating customer satisfaction rates by 40% through strategic planning and agile implementation.

Proficient in Salesforce and Microsoft Dynamics, I am committed to driving growth and enhancing user adoption across sales teams. I am eager to leverage my leadership expertise to collaborate with project team members, identifying approaches and developing new product solutions that align with consumer behaviors and needs.

Experience

Work history, roles, and key accomplishments

Current

Operation Marketer & Relationship Officer

Current

Smackers Ltd

Oct 2021 - Present (3 years 9 months)

Led initiatives to enhance retailer engagement and participation by optimizing mailer templates and increasing self-funded offers. Managed annual budgets using SAP, coordinating forecasting plans with internal and external stakeholders for over 185 retail chain accounts.

SAP Budget Management Forecasting Customer Feedback

Risk Management Officer

Leadway Assurance

Feb 2017 - Present (8 years 5 months)

Identified and assessed risks for new business initiatives, ensuring compliance with banking covenant loan requirements. Facilitated risk management due diligence for 16 acquisitions, consolidating foreign insurance policies and evaluating third-party affiliates.

Risk Assessment Compliance Due Diligence Claims Management Data Analysis Problem Solving

Relationship Officer

Leadway Assurance

Jan 2014 - Present (11 years 6 months)

Managed project and creative teams to support retail store channels, exceeding annual sales targets by adding $200K in extended warranty sales. Negotiated resolutions for high-stakes customer issues, preserving relationships worth over $1M in revenue.

Project Management Sales Upselling Customer Relationship Management Communication Strategy

Corp Member/Internship

Finacle Unit

Feb 2012 - Present (13 years 5 months)

Identified market opportunities and resolved customer complaints, delivering exceptional customer service. Prepared reports and was recognized as Intern of the Month for outstanding performance.

Market Research Customer Service Digital Marketing Lead Generation Excel LinkedIn Sales Navigator

Education

Degrees, certifications, and relevant coursework

UNIVERSITY OF ILORIN

Post Graduate Diploma, Strategic Management

Undertook a Post Graduate Diploma in Strategic Management. This program focused on developing key skills in strategic planning and organizational leadership.

UNIVERSITY OF ILORIN

B.Sc. (Hons), Accounting

Completed a Bachelor of Science with Honors in Accounting. The curriculum provided a comprehensive understanding of accounting principles, financial reporting, and auditing practices.