Open to opportunities

Okenwa Mary

@okenwamary

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Results-driven Client Relationship Manager with expertise in sales and CRM.

Nigeria

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What I'm looking for

I am looking for a dynamic role that fosters growth, collaboration, and innovation.

I am a results-driven Client Relationship Manager with a strong track record in customer engagement, sales, and CRM management. My experience has equipped me with the skills to build and maintain robust client relationships, analyze customer feedback, and drive business growth effectively. I pride myself on my ability to utilize tools like Zoho CRM to enhance customer retention and brand loyalty.

In my current role as Head of Sales & Marketing at ShoreFresh Nigeria, I led strategic initiatives that resulted in a remarkable 45% business growth within just six months. I developed structured sales systems and marketing plans that supported customer acquisition and retention while managing our digital presence to enhance brand visibility. My leadership skills have been instrumental in aligning business goals with execution, focusing on sustainable growth and market positioning.

Previously, as a Customer Sales Representative at Grocery Shoppers, I maintained a 95% customer retention rate and successfully reduced turnover time, significantly improving operational efficiency. My commitment to excellence in customer service has consistently driven revenue growth and enhanced customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Head of Sales & Marketing

Current

ShoreFresh Nigeria

Jan 2025 - Present (6 months)

Led strategic initiatives that resulted in 45% business growth within 6 months, driving increased revenue and brand visibility. Developed and implemented structured sales systems and marketing plans to support customer acquisition and retention.

Strategic Planning Sales Management Marketing Digital Presence Team Leadership Business Growth Content Management Social Media Recruitment Business Development

Customer Sales Representative

Grocery Shoppers

Feb 2022 - Sep 2024 (2 years 7 months)

Managed and maintained client relationships, ensuring a 95% customer retention rate. Utilized Zoho CRM to track customer interactions, manage accounts, and optimize service delivery.

Client Relationship Management Zoho Customer Retention Upselling Cross Selling Sales Reporting Customer Feedback Analysis Account Management Service Delivery

Call Center Staff

Believers Love World Church

Jul 2020 - Oct 2021 (1 year 3 months)

Managed inbound and outbound calls, reducing customer wait time by 30%. Collected and analyzed client feedback to improve engagement strategies.

Customer Service Data Collection Record keeping Communication Problem Solving Customer Engagement Inbound Outbound Calling

Church Secretary

Methodist Church

Feb 2018 - Jan 2019 (11 months)

Handled email correspondence and administrative tasks, increasing operational efficiency by 25%. Managed client inquiries and provided support, enhancing overall communication flow and reducing response time by 30%.

Email Communication Communication Financial Reporting Record keeping Support Planning

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt

B.A in Religious and Cultural Studies, Religious and Cultural Studies

Grade: 2nd Class Upper

Obtained a Bachelor of Arts degree in Religious and Cultural Studies. Achieved a 2nd Class Upper classification, demonstrating strong academic performance in the field.