Open to opportunities

olubunmi Kolawole

@olubunmikolawole

Message

Dedicated Customer Experience Manager enhancing satisfaction and loyalty.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer-centric strategies and offers opportunities for professional growth.

I am a dedicated Customer Experience Manager with a proven track record in enhancing customer satisfaction and loyalty. My experience in strategy development and team leadership has equipped me with the skills necessary to transform customer feedback into actionable sales strategies. I am passionate about creating exceptional experiences and committed to driving results that contribute effectively to my team and elevate customer engagement.

Throughout my career, I have implemented CRM systems that boosted retention rates by 25% and elevated customer satisfaction scores by 30% within one year. My ability to collaborate cross-departmentally has enhanced customer journey touchpoints, while my initiatives in customer engagement have expanded market reach by 10%. I am eager to bring my expertise to a new organization where I can continue to make a significant impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Manager

Current

Climax Roofing Sheets Enterprises

May 2013 - Present (12 years 2 months)

Transformed customer feedback into actionable sales strategies and implemented CRM systems, boosting retention rates by 25%. Collaborated cross-departmentally to enhance customer journey touchpoints, elevating satisfaction scores by 30% and streamlining communication processes.

Customer Relationship Management CRM Systems Customer Journey Mapping Customer Feedback Analysis Customer Retention Process Improvement Loyalty Programs Data Analysis

Internship

Olives Berries Geometric Technologies

Mar 2011 - Mar 2012 (1 year)

Gained foundational experience in technology operations and contributed to various projects within a geometric technologies environment. Supported team initiatives and developed practical skills relevant to the industry.

Technical Support Data Entry Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Osun State Polytechnic Iree

Higher National Diploma, Computer Engineering

Achieved top percentile in competitive coursework and innovative projects. Developed practical solutions leading to improved system efficiencies and was awarded for exceptional teamwork and leadership in engineering initiatives.

Federal Polytechnic Offa

Undergraduate, Computer Technology

Grade: honors

Graduated with honors in Computer Technology, showcasing top-tier knowledge. Developed innovative projects, enhancing practical skills and technical expertise, and mastered industry-relevant technologies.