Oni Oladele

Delivered high-quality customer service across multiple support channels, including phone, email, and virtual platforms, ensuring prompt resolution of client issues. Managed client communications, maintained accurate records, and collaborated with internal teams to meet sales targets.

Accurately input customer transactions, account details, loan records, and other banking data into the system to ensure up-to-date records. Managed customer inquiries through various communication channels, addressed questions about account information and banking products, and ensured compliance with banking regulations.

Provided personalized banking support to High Net-Worth Individuals, including both local and diaspora customers, ensuring seamless service delivery across channels. Handled account inquiries, transactions, and cross-border banking needs with accuracy, speed, and strict confidentiality.

Pursuing an MBA in Finance with an expected completion in 2026.

Completed a course on critical thinking and problem-solving skills in 2023.

Completed soft skill training in effective communication in 2022.

Earned a BSc in Accounting in 2021.

Grade: Lower Credit

Completed a National Diploma in Accounting with Lower Credit in 2018.