Open to opportunities

Onesmus Mugendi

@onesmusmugendi

Message

I lead multi-country IT strategy, program delivery, and digital transformation.

Kenya

Message

What I'm looking for

I'm looking to lead technology strategy, digital transformation and multi-stakeholder program delivery, where I can build secure, scalable systems, strengthen operational governance and develop high-performing distributed ICT teams.

At Nova Pioneer, I lead technology operations and strategic initiatives across 16 schools in Kenya and South Africa, supporting 6,000+ users. I turn organisational requirements into scalable, secure, reliable and cost-effective technology initiatives.

I coordinate end-to-end deployments, enterprise-system improvements and cross-functional rollouts across technical teams, stakeholders, vendors and operational teams. I also lead distributed ICT teams and oversee infrastructure, cloud, collaboration platforms, enterprise applications, helpdesk operations and digital systems.

Through Fixbay Solutions and IntraHealth International, I’ve delivered digital learning platforms for universities, NGOs and training institutions. I implemented a national Moodle-based platform for 4,500+ healthcare workers, deployed 15+ low-bandwidth courses, and improved registration by 40% through audiovisual onboarding resources.

My earlier enterprise systems work spans ERP and MIS implementations, systems integration, training, support and ICT leadership. I’ve reduced project timelines by 15%, increased issue-resolution efficiency by 90%, reduced repeat support tickets by 50%, and introduced a POS platform that improved operational efficiency by 80%.

Experience

Work history, roles, and key accomplishments

Current

Global Technology Manager

Current

Nova Pioneer

Feb 2021 - Present (5 years 7 months)

Leads technology operations and strategic initiatives across 16 schools in Kenya and South Africa, supporting 6,000+ users. Drives IT strategy, vendor management, and enterprise application operations.

IT strategy Program Delivery Vendor Management enterprise applications Cloud Platforms Cybersecurity Stakeholder Engagement Cost Optimization

Current

E-Learning Solutions Architect & Lead Consultant

Current

Fixbay Solutions Ltd

Jan 2018 - Present (8 years 8 months)

Provides e-learning consultancy to universities, NGOs, and training institutions internationally, leading platform implementation and integration. Translates stakeholder requirements into scalable digital learning solutions.

Moodle IOMAD TalentLMS LearnDash E Learning Solutions Architect Integration Stakeholder Management

E-Learning Consultant

IntraHealth International / Kenya Ministry of Health

Mar 2020 - Dec 2022 (2 years 9 months)

Implemented a national Moodle-based e-learning platform enrolling 4,500+ healthcare workers. Designed and deployed 15+ interactive digital courses optimized for low-bandwidth environments.

Moodle E Learning Course Design Low Bandwidth Optimization Audiovisual production

System Analyst

ABNO Softwares International Ltd

Oct 2019 - Jan 2021 (1 year 3 months)

Supported enterprise system projects through requirements analysis, SRS documentation, and UML modeling. Introduced an online bug tracking system that increased resolution efficiency by 90%.

Requirements Analysis UML SRS System Integration Testing Bug Tracking

Technical Training Officer

ABNO Softwares International Ltd

Sep 2018 - Sep 2019 (1 year)

Planned and delivered ERP user training and capability-building programs for 100+ users per quarter. Developed an internal online training platform that increased learning efficiency by 40%.

ERP Training Onboarding Mentorship Courses Platform Development

Technical Support Engineer

ABNO Softwares International Ltd

Feb 2018 - Aug 2018 (6 months)

Managed enterprise customer support accounts and helpdesk operations. Led re-training and service improvements that reduced repeat support tickets by 50%.

Help Desk Customer Support System Audits Technical Reporting

Implementation Engineer

ABNO Softwares International Ltd

Jun 2017 - Feb 2018 (8 months)

Implemented ERP and MIS solutions across nine universities, coordinating configuration, customization, and rollout. Managed enterprise client relationships and contributed to proposals.

ERP Implementation MIS Configuration Customization Customer Relationship Management

Head of ICT

Leo Investment Ltd

Aug 2016 - May 2017 (9 months)

Led a team of four IT personnel supporting 200+ users across six branches. Introduced a POS platform that increased operational efficiency by 80% and reduced cash loss by 98%.

IT leadership POS Operational Efficiency SOP Development Asset Controls

IT Officer

Aga Khan Foundation East Africa

Jul 2013 - May 2015 (1 year 10 months)

Supported technology services across four regional offices, coordinating ISP relationships and licence management. Administered Active Directory and provided user training.

Active Directory ISP Management License Management User Training Preventive Maintenance

ICT Administrator & Tutor

MEDA Business College

May 2009 - Jun 2013 (4 years 1 month)

Led ICT administration and technology training, supporting systems operations and curriculum development. Designed and launched a 30-seat digital hub and redesigned campus LAN.

ICT Systems Administration Training LAN Design Digital Hub Curriculum Development