Susan Letting

Provided strategic input into the development and refinement of digital solutions vision, roadmap, and long-term positioning. Contributed to the development of external-facing presentations, promotional materials, and communication assets that articulate the value of PSI’s digital health solutions.

Developed, executed, and communicated the product vision, strategy, and roadmap for the products portfolio. Managed and mentored a team of product owners, developers, and QA team ensuring adequate resourcing and optimal productivity.

Supported country teams to gather, prototype, and establish project requirements. Translated project requirements, data flows, and business processes into functional and non-functional system requirements.

Supported country teams to gather, establish, and prototype project requirements. Conducted journey mapping, following a potential client journey from initial contact to service uptake, to ongoing retention.

Facilitated and documented detailed business and system requirements for building new systems, training, and operating manuals. Worked with users, management, the Product Owner, and external consultants to design optimal workflows, data structures, and system designs.

Managed the Medical insurance system to ensure optimal performance for business needs. Elicited user requirements using various techniques and proactively communicated with users to analyze information needs and functional requirements.

Conducted requirements gathering, analysis, and translation of user requirements to technical documents for system enhancement. Planned and conducted training on new developments, reports, system releases, fixes, and patches for the Medical Application Systems.

Gathered user requirements from clients, audit, finance, and marketing teams, translating ideas into detailed requirements for feature development. Configured and deployed Cellulant products on client’s sites and managed incidents by identifying them, carrying out root cause analysis, and proposing solutions.

Collected, analyzed, and documented user requirements, and designed technical and functional specification documents for system enhancements. Performed modular software testing to ensure quality assurance and resolved system incidences and bugs.

Provided IT consulting services focusing on financial integration. Collaborated with teams to ensure seamless integration of financial systems.

Served as an onsite systems consultant, providing expert guidance and support for system operations. Ensured efficient functioning of IT systems to meet operational demands.

Acted as an onsite systems consultant, offering specialized support for electricity supply systems. Contributed to the optimization and maintenance of critical IT infrastructure.

Focused on Management Information Systems. This program provided advanced knowledge in business administration with a specialization in IT.

Grade: Second Class Honors Upper Division

Attained Second Class Honors Upper Division. The curriculum focused on Information Sciences with an IT Option, providing a strong foundation in information technology.

Grade: B+

Attained a Grade B+ (Plus). This secondary education provided a comprehensive academic foundation.