Open to opportunities

Charles Mutunga

@charlesmutunga

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ICT and innovation leader driving digital transformation, KPIs, and secure enterprise systems.

Kenya

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What I'm looking for

I’m looking to lead ICT strategy and digital transformation—embedding measurable KPIs, strong governance, and cybersecurity—while scaling innovation with AI, cloud, and automation. I want to grow teams and deliver enterprise change that improves customer experience.

I’m a dynamic ICT and business leader with over a decade of experience delivering strategy execution, KPI delivery frameworks, and enterprise change programs in the insurance sector. I focus on aligning technology with corporate vision to improve efficiency, resilience, and customer experience.

As Head of ICT & Innovation at Pacis Insurance Company Ltd, I lead the development and execution of ICT & Innovation Strategy—embedding KPIs and monitoring frameworks, reporting progress to the board, and ensuring compliance, risk oversight, and transparent delivery against corporate objectives.

Previously, as Deputy ICT Manager, I served as Technical Lead for core business systems (GIS, CRM, and HAIS), guided general and healthcare ICT projects, and migrated legacy systems into cloud to reduce operational costs by 15% and improve system uptime by 25%. I also drove AI-powered Intelligent Process Automation in medical systems with minimal budget impact.

I’m recognized for stakeholder engagement, translating strategy into measurable results, and scaling innovation through cross-functional ideation, rapid prototyping, and automation. I also build strong governance and operating discipline across IT operations, project delivery, data management, and cybersecurity.

Experience

Work history, roles, and key accomplishments

Current

Head of ICT & Innovation

Current

Pacis Insurance Company Ltd

Feb 2021 - Present (5 years 3 months)

Coordinated the development and execution of ICT & Innovation strategy, embedding KPIs and monitoring frameworks to report progress to the board and senior management. Provided ICT governance and reporting to support compliance, risk oversight, and alignment with corporate objectives.

KPIs Board Reporting IT Governance Risk Management Compliance Oversight Digital Transformation Stakeholder Management

Digital Platform Lead

Apollo Group (APA Insurance)

Oct 2019 - Jan 2021 (1 year 3 months)

Led cross-functional teams as Digital Platform Lead using Agile methodologies to deliver digital platform projects within budget and timelines. Directed development, testing, and deployment of user-centered digital platforms and drove innovation and automation to streamline release delivery.

Agile Delivery Digital Platforms Business Transformation Change Management Team Leadership Stakeholder Management Project & Program Management Data Management Cybersecurity

Deputy ICT Manager

Madison Insurance

Oct 2016 - Sep 2019 (2 years 11 months)

Drove AI-powered intelligent process automation in medical systems (UAT phase) and migrated core systems to the cloud, cutting operational costs by 15% and improving system uptime by 25%. Led service delivery using ITIL best practices, mentored 25% junior staff, and delivered 10%+ vendor cost savings while improving efficiency by 20%.