Open to opportunities

Omoyemiju omotayo

@omoyemijuomotayo

Message

I resolve customer issues and build responsive community support systems that improve retention.

Nigeria

Message

What I'm looking for

I'm looking for a remote, full-time customer support or community role where I can resolve inquiries, improve response consistency, manage escalations, and build retention-focused support systems across time zones.

I'm currently supporting 90+ program participants at The CM Guide, resolving member disputes, access refunds, and program fee queries while documenting outcomes for leadership review. I also built a structured onboarding system that improved early engagement and retention.

Across Strong Women Small Box and Zhulli Recruiters, I've managed real-time comments, DMs, and inquiries across Instagram, LinkedIn, social, and chat platforms within 2–4-hour response windows. My retention-focused support systems reduced inquiry backlogs and increased engagement by 25% at Zhulli Recruiters.

I bring calm, clear communication to escalations, recurring complaint analysis, and cross-functional issue resolution in remote, fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Community Program Associate

Current

The CM Guide

Dec 2025 - Present (8 months)

Handled member dispute resolution and managed daily check-ins and issue escalation for 90+ program participants. Designed a structured onboarding system and created a weekly touchpoint that increased engagement by an estimated 20%+.

Customer Support Dispute Resolution Escalation Management Onboarding Engagement Documentation

Community Manager

Strong Women Small Box

Nov 2025 - Apr 2026 (5 months)

Monitored brand mentions, comments, and DMs across Instagram and LinkedIn, maintaining response windows within 2 to 4 hours. Developed and executed a content and communication calendar to improve audience trust and visibility.

Social Media Monitoring Community Management Instagram LinkedIn Customer Support

Community Manager

Zhulli Recruiters

Oct 2024 - Jan 2025 (3 months)

Maintained response windows of 2 to 4 hours across social and chat platforms. Reduced member drop-off and inquiry backlog by designing retention-focused support systems, increasing engagement by 25%.