Open to opportunities

Munirah Adam

@munirahadam

Message

I resolve customer inquiries, manage support tickets, and keep online communities safe and responsive.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve inquiries through email, live chat, and CRM tools while contributing to positive customer experiences and effective team collaboration.

At Biorvault, I supported customers across online community platforms, guiding users through platform issues and resolving tickets through case closure.

I also monitored community interactions, removed fraudulent or inappropriate content, and escalated complex concerns to the right teams for timely follow-up.

Through SheWorksRemotely’s Foreign Customer Support Bootcamp, I completed practical training in live chat, email support, CRM systems, ticket management, conflict resolution, and issue escalation using mock tickets and chat simulations.

I bring clear communication, empathy, active listening, and efficient problem-solving to every customer interaction.

Experience

Work history, roles, and key accomplishments

Foreign Customer Support Bootcamp

SheWorksRemotely

Jun 2026 - Jul 2026 (1 month)

Undertook and completed practical Customer Support training in live chat support, email support, CRM systems, ticket management, customer communication, conflict resolution, and issue escalation through mock tickets, chat simulations, role-playing exercises, and case-based learning.

Live Chat Email Support CRM Systems Ticket Management Conflict Resolution Customer Escalation

Community & Customer Support Moderator

Biorvault

Mar 2025 - Apr 2025 (1 month)

Delivered prompt and professional assistance by responding to customer inquiries across online community platforms. Guided users through platform-related issues while maintaining a high standard of customer satisfaction and support.

Customer Support Community Moderation Ticket Management Problem Solving