Open to opportunities

omolade solanke

@omoladesolanke

Message

I optimize warehouse fulfillment, inventory accuracy, and customer experience across e-commerce and FMCG operations.

Nigeria

Message

What I'm looking for

I'm seeking operations, customer operations, supply chain, logistics, fulfillment, inventory, warehouse, or customer experience roles where I can improve workflows, strengthen service quality, and deliver measurable operational results.

At Noori inc., I oversee daily hub operations across receiving, sorting, storage, dispatch, inventory control, and delivery performance. I lead warehouse staff, supervisors, riders, and operations associates while improving productivity, cost efficiency, and customer satisfaction.

Previously at Uncover, I managed inventory, fulfillment, warehouse operations, customer resolution, and 3PL partnerships in fast-paced e-commerce and FMCG environments. I maintained 99.5% inventory accuracy across more than 80,000 units and reduced customer complaints from 5% to 1% through stronger controls and process improvements.

I work across warehouse, customer experience, finance, procurement, transportation, vendors, and logistics partners to solve operational challenges. My hands-on toolkit includes Shopify, WMS, Odoo, Gorgias, WooCommerce, QuickBooks, Google Sheets, reconciliation, and operational reporting.

Across logistics, customer service, project work, research, and retail operations, I focus on building practical systems that improve business performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Hub Operations Manager

Current

Noori inc.

Jun 2026 - Present (2 months)

Ensuring that the logistics or distribution hub operates efficiently, safely, and cost-effectively while meeting service and delivery targets.

Key responsibilities include:

Oversee daily hub operations such as managing the receiving, sorting, storage, dispatch, and movement of goods to ensure smooth operations.

(Team leadership)train, supervise, and motivate warehouse staff, supervisors, riders

Teamwork Leadership Outbound Strategic Planning

Operations X Logistics (NG)

Uncover

Mar 2024 - Jun 2026 (2 years 3 months)

Operations, Logistics, and Customer Experience professional with a track record of driving operational excellence in fast-paced e-commerce and FMCG environments.

Managed inventory, warehouse operations, fulfillment, and third-party logistics partnerships while leading a team responsible for order processing and customer resolution. Through process improvements and strong operational controls, I a

Customer Service Analytical Skills Data Analysis Teamwork Leadership Outbound

Airtel Call Center Agent/KYC Compliance

Outcess

Jan 2024 - Mar 2024 (2 months)

Airtel KYC Registration/Outbound/NIN agent

*Responsibilities*

Conducted Customer Engagement, KYC Verification and Compliance related outbound communications

*Validation of cases (MSISDNS) by ensuring KYC processes are being carried out as document in line with NCC regulations.

*Compliance (reject cases or approve)

*Verify cases (Compliance, Non-compliance, Fraudulent) from the back end.

*

Outbound

Independent Beauty Consultant

Zaron Group of Cosmetics

Jun 2020 - Mar 2024 (3 years 9 months)

Managed customer inquiries, complaints and product consultations.

Coordinated order fulfillment and inventory availability.

Supported customer retention through effective issue resolution.

Maintained accurate stock records and operational reporting.

Beauty Sales

Project/Program Manager

Nigeria Education Conference & Awards

Oct 2023 - Jan 2024 (3 months)

Identify and research tech educational foundation/sector

Individuals/institutions/brands that have made significant contributions to the advancement of education in Nigeria.

Research on organisations that are working hard to give more children the education they deserve.

Organizations that has provided scholarships/digital learning to children in Nigeria

Strategic Planning Research