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Glory Monday

@glorymonday

Chief Operations Officer at OyaNow who cut operating costs by at least 40% and signed up more than 300 sales and business partners.

Nigeria

Message

At OyaNow Logistics Ltd, I progressed from Customer Service Representative to Chief Operations Officer, working across fulfilment, delivery operations, customer service, inventory, and vendor coordination.

As Chief Operations Officer, I reduced general operations costs by at least 40% by working with more than five departments to improve productivity and processes. I also negotiate contract terms, pricing, and service level agreements, and monitor key performance indicators to report on operational performance.

Earlier at OyaNow, I signed up more than 300 sales and business partners and led the Customer Service department. I’ve also worked part-time as a Customer Service Representative at MAGIC BOX, coordinating orders with dispatchers, warehouses, and customers.

Experience

Work history, roles, and key accomplishments

Current

Chief Operations Officer

Current

OyaNow Logistics Ltd

Jan 2024 - Present (2 years 9 months)

Manage daily operations of the logistics team, including scheduling, resource allocation and staff performance. Reduced general operations costs by at least 40% and negotiated contract terms and SLAs with clients.

Operations Management Logistics Scheduling Resource Allocation Cost Reduction Contract Negotiation SLA Management KPI Monitoring Process Improvement Market Research

Head of Operations and Sales

OyaNow Logistics Ltd

Apr 2021 - Jan 2024 (2 years 9 months)

Managed daily logistics operations, negotiated contracts, and developed sales forecasts and targets. Signed up more than 300 sales and business partners.

Operations Management Logistics Sales Forecasting Target Setting Contract Negotiation SLA Management KPI Monitoring Process Improvement Partner Acquisition

Customer Service Representative

Magic Box

Nov 2021 - Mar 2022 (4 months)

Coordinated with dispatchers, warehouses and customers on orders. Calculated order totals, updated accounts, and maintained inventory records.

Customer Service Order Coordination Inventory Management Account Management

Customer Service Representative → Head of Customer Service

OyaNow Logistics Ltd

Feb 2019 - Mar 2021 (2 years 1 month)

Led the Customer Service department, balancing customer needs with logistics requirements. Handled 70+ customer calls and chats daily and ensured timely deliveries.